Rockford, IL Bank

Shay Darby is the best banker ever, always willing to go the extra mile! Ty Shay!

I am more than pleased with the professional service from day one.

Great customer service! Shout out to Rosa for helping me understand banking and being my go to notary. Thanks to everyone who has helped along the way

Terrible just Terrible, before choosing chase look into consumer-affairs for all the wrong chase does to its clients. I opened a new account just to have it closed one we ... more

I cant believe the lack of customer service at this bank/branch. Between my mother in law and my wife they been banking at this location for combine 70 years. Ask me ... more

I've heard they've been doing it to a lot of minority businesses

Got an SBA loan at and midlands sent my money back claiming fraud I've heard they've been doing it to a lot of minority businesses. I've been doing business with Alpine b ... more

Friendly and attentive staff

Worst bank ever, highly recommend against doing any kind of business with them!

Same thing just like East State, ATM NOT working, unbelievable.

What a joke PNC is. It took me 20 minutes to cash a check for less than $100. Only one person was there besides me. No apology was given for making me wait that long. ... more

hidden fees for everythang. wack. horrible company.

Ive banked with PNC since 1980, 1st in Wheaton, Il and in Rockford for 15 years. I have 2 checking accounts, 1 credit card ( with a ridiculous $300 credit limit) and 1 sm ... more

They are always so friendly and professional. Always willing to go the extra steps for their customers, especially the branch on pawlisch dr. Actually, this is the bran ... more

Just left First Mid and it was a breeze to open a new checking account with Ita and Christopher! Glad I made the move!

Had a few questions & needed help setting up new accounts. The person who greeted me at the door was very kind. Therese was very helpful, personable & professional. I got ... more

Completely rushed and the snippy older woman just kept brushing me off instead of listening to what I needed.

Whats the point of having a phone and workers but no one answers the phone ever 1 out of 10 times someones gonna answer the phone. I dont recommend this bank. Im new here ... more

Unfortunately, relationships dont matter there like they use to and customer service is secondary. They claim corporate has taken away all discretion from them, but after ... more

Poor customer service. Still waiting (3 weeks have passed) for an account credit to be entered for a cancelled safe deposit box.

Whats the point of having a phone and workers but no one answers the phone ever 1 out of 10 times someones gonna answer the phone. I dont recommend this bank. Im new here ... more

Samantha Pinkston was very helpful and assisted me with a personal loan. The approval process went very quickly and she was very helpful. I'm glad I chose members allianc ... more

I had a great experience with my auto loan at Members Alliance. Special thank you to Cody Taylor, the Lead Loan Officer. Cody communicated easily with me to walk me throu ... more

I've heard family members complain about a few things, but I have never had any problems. they appear to have an excellent fraud detection system. the employees are almos ... more

Google maps suggests it is adjacent to Grease monkey but thats not correct its on the otherside side of the road near the chase bank

Friendly, wonderful service.

Great bank.

Love this bank and this branch. They have their roots in Northwest Rockford and they show it!

Great Bank, everyone there is Kind, Courteous, and Helpful. They even remember you by Name

Probably the worst bank Ive ever experienced

This Bank and ATM is permanently closed..just an update for everyone.

Best bank ever. The friendliest staff, They know their customers by NAME not just" next person " They really have been fantastic in helping me with my last 4 loans. Very ... more

Terrible bank and terrible service. Had to get a replacement card on a Friday and couldnt activate it until Monday because apparently theres nobody there over the weeken ... more

Great ATM company to work with. Machines, Parts, Supplies and Service are all top notch!

Sara the manager, and Yvonne were great. I tried cashing my payroll check drawn on Associated, through some online banking apps. The check wasn't accepted. So I had a ... more

We used to love banking here, but it has gone really down hill in the past year or so. They staff are never friendly and sometimes outright rude. They arent consistent wi ... more

Times have changed. BMO Harris is no longer a bank one can trust.

Went to the atm and the atm jammed and took one of my 20s and I filled a complaint they gave me a credit of 20 and then reversed it and took it back now I'm out 20 bucks

I was mocked, accused of fraud, laughed at and told several different policies from several different customer service managers, tellers, and branch managers. I closed al ... more

Amazing customer service, Barb and Paula are two of amazing people and I would work with them over and over again

One of the best banks in country but this location some of the employees have a bad attitude I was there today for over an hour the security guard was hitting on one of t ... more

Mobile deposits take FOREVER. Had I known it was going to take 4 days to get my money I would have just went in and cashed my check. Very disapointted in this service. I ... more

Mobile deposits take FOREVER. Had I known it was going to take 4 days to get my money I would have just went in and cashed my check. Very disapointted in this service. I ... more

Overall 2/5 but drive-thru a -2/5. Come on people. Its 2023. 11th street the best