Washington, DC Cell Phone Store

I love the gogo every time I walk past

Staff is very helpful. Will definitely be using this store for all of mine and my family's phone needs. They have gone above and beyond to help me resolve an issue that ... more

Great service with Clint, he made getting a new service provider amazing with his expertise and experience.

Great customer service

Lukas saved me. He was such a pleasure to work with and is truly a great representative for Verizon.

Why are the store hours not being honored? Its a real waste of time & gas to drive to a store you think is open, but in fact is closed way before time. I got to the store ... more

This store doesn't have a phone so that I can call them. Also the young man who works there gave me the wrong phone

Manager Demarco provided outstanding customer service!

Moe is the best representive

Great experience, the store is small, but was clean and the presentation was full all the latest devices. I was greeted and didn't wait long for assistance. My problem wa ... more

I don't think this store is open. Have been calling along with TMobile reps to no avail. Was closed prior to posted time on Friday, payday.

Good attention

Terrible staff, you got one guy in their who has Terrible attutude. Don't go to that store at all

We received a lot of support and patience while getting 3 new phones and switching from AT&T T provider services to TMOBILE on 4/3 from 3:30 pm to 8 pm. All communication ... more

Absolutely horrific. Two of the women working there refused to help me and were loudly discussing their bowel movements. The one employee who they forced to speak with me ... more

This place is horrible I came this place rude customer service the lady was on the phone told the employees why would you take the customer and I walked in at 7:55 I drov ... more

Been fixing my broken phone screen here for a couple years now, always super helpful and super quick. One time the screen went faulty a few days later, they replaced it a ... more

Fast and friendly service!

I have been to your store several times in the last few months with my various cell phone issues and all of your staff are courteous and helpful. Will definitely recommen ... more

Bad customer service

Store is super clean. Great service! Knowledgeable staff helped me select correct products. Appreciate your help and being patient. Will go back for accessories. Thank yo ... more

Thanks to Paula

Great

Nicholas was so helpful and understanding of my situation. His knowledge of my issue was so appreciated. The workers at this t-mobile store were helpful and patient than ... more

Although you are supposed to be able to drop off your device here for the trade in, they wont accept them because its more work on their end.

I love this location they really make you feel valued as a customer. Thank you to Asia Monet! I came in with another person she answered all of our questions and informed ... more

Friendly

I always pay my phone bill good location to go too.

My experience here was terrible.

They has been the rudest and laziest t-mobile store I been in. They should just it down already.

THIS METRO PCS IS NOW LOCATED ON MARION BARRY AVENUE SE DC. THIS LOCATION NEVER HAS ENOUGH ASSOCIATES POOR CUSTOMER SERVICE UNKNOWABLE AND IS OVER PRICED. I STILL CAN'T B ... more

Just Plain Bad. First of all it should be noted that this location is permanently closed. Sad but good if they didn't have the ability to hire quality employees. It was a ... more

Why don't any of the numbers for the stores work. Both Adams Morgan and Dupont circle are not in service.

Great service by Marco. We have been to many places facing empty looks and stares as staff do not seem to know what they are doing. Marco is always helpful and knowledgea ... more

What an ugly attitude have this young woman in this location. I asked her if i could have a receipt kindly and smoothly, and with a very bad attitude, told me (as manager ... more

Everyone working was super friendly. I worked with Kurt who was beyond helpful and patient. Thank you!!

Mr. Chris was the customer service representative who greeted me today at the store. His excellent experience helped me and my son with our cell phone issues today. He ha ... more

Fantastic service. Oscar was very friendly and help us so much. Thanks!

Brianna L assisted me today and was truly a pleasure . i was water damage in my charging port and was able to upgrade with no issues at all

This store used to be good.. NOT ANYMORE! UNDERSTAFFED, BADLY TRAINED, they can't do the simplest things.. and if you ask to make an appt, they tell you "no need' - then, ... more

Elijah + Eric did a great job with helping me answer all questions/ concerns regarding my account and were patient with helping with our at&t issues ! Thank youu

Excellent job, highly recommend.

The worst, WORST customer service experience. A lady (curly hair and on her 20's probably) was unpleasant when I arrived at the place, or that was my impression of. She r ... more

Andy was extremely helpful! My wife and I visited the store to move from T-Mobile to Verizon and get an iPhone 15 for her. We dropped in in the morning and Andy collecte ... more

I first went to the Verizon store at 14th street hoping to get help from Frank (he was so amazing the first time I came back to make sure to ask for him), but now hes at ... more

Customer service was nonexistent did not speak to a visually impaired customer had to stand and look around to figure out situation on my own.

Is not open when they say they are open