Verizon

My experience here was terrible.
Mar 17th, 2024

Store closes at 7:30 not 8, they should change that before someone pays $40 round trip for an uber. Theyre also apparently out of Routers anyways, so thats great.
Feb 23rd, 2024

Feb 20th, 2024

This is easily one of the worst experiences I've ever had dealing with customer service period. This isn't a "real" Verizon store, but an authorized reseller called Russell Electronics, one of the worst vendors in DC. We went in to upgrade our phones, and were told we were getting a free upgrade. Wifi for the employees tablets kept cutting out, there was a mass of people waiting unable to get help, and the manager stayed in the back the entire time. After we got our phones, Verizon told us a few days later they never received any information from Russell and we had to pay for the entirety of the phones. I disputed the charge and Russell Electronics has now claimed that we signed up to buy two brand new phones, despite the fact that we turned in our old devices for an upgrade. Every review of this store is understated, do not ever go here. They will say give them a second chance like every other review for this store, but do yourself a favor and avoid at all cost. Verizon would be best served canceling their contract with this reseller, who somehow makes a massive cellular company seem honest because of how bad it is.
Feb 8th, 2024

Gave me a router without the necessary cables.
Feb 6th, 2024