Hertz Car Rental

Jim S _{on Google}

Apr 7th, 2022

Had a dispute with the bill and the manager was reasonable. I think they are trying.

Al D _{on Google}

Aug 16th, 2021

This location is permanently closed. They closed without telling their employees or honoring previously reserved vehicles. Last I checked you could still rent online from this location. Dont. You wont get a car.

Elizabeth Gracia _{on Google}

Nov 7th, 2020

I was referred to Hertz by my insurance after my car was unfortunately totaled. After having the vehicle for almost a month I was informed of how much I would be paying when I returned the vehicle. 3 days after returning the vehicle I was charged almost $700 after being told it would be closer to $500. Not only was the amount different but they charged me a $200 cleaning fee. After multiple attempts to reach someone regarding the difference we are going on almost a month with no call back. Would not recommend nor will I ever use Hertz again. So unhappy with how EVERYTHING was handled.

Vaughn Quitty M _{on Google}

May 15th, 2021

I had no issues with the actual pickup of the rental or the car itself. Service was professional and friendly. However, things in time of Corona call for flexibility and understanding. This is where the manager of the Appleton site failed miserably: I arrived to pick up the car one day later than planned, and therefore had to extend the rental one day. As I was not able to get a flight out of Appleton, I had my travel agency work out a drop-off in Eau Claire. When I dropped off the car in Eau Claire at 05:15am there was no person at the desk, and I dropped the keys and paperwork into the Hertz key drop box - as is customary. After not receiving a receipt within a few days, I called the Appleton Hertz site. I was informed then that the Eau Claire site is "permanently closed", and that someone from the La Crosse site checks for keys in the drop box once a month! Long story short: I was being charged for 10 days, but had the car for only 5 days. The manager in Appleton did not offer any compromise or apology. I had to pay nearly $2000 for a mid-size car for 5 days. This reflects poorly on Hertz!