Hertz Car Rental - Milwaukee Mitchell Field Airport

Apr 2nd, 2024

Rented a car at Milwaukee Airport. On return attendant checked and said we were OK. Later my invoice said I was charged $453 for windshield damage. I was eventually able to contact the manager. She sent me an out of focus photo of the damage. I requested clearer photos and the repair estimate. The damaged car was not even close to what I rented, wrong make, color, etc. I referred the manager to my rental agreement. They did agree to refund the $453. Why did they not catch such an obvious error before charging me. I cannot trust a company with such a poor system of car return/damage investigation.
Mar 29th, 2024

Rented a car from this place on 3/24/24 got car with 5/8 tank of gas. Luckily I took a Pic of gas reading. I returned the car with 5/8 gas. The attendant that I returned car to told me car was marked for full tank by the lady at the gate. I showed him the Pic I took and he said everything is fine and will be noted and taken care of. I checked my credit card to find out 10 days later I'm being charged for $67.00 . I called and find out it's for gas that I never used. Car wasn't on full Tank when I picked it up. Now I have to call and argue about my refund. The guy told me I should see it in 5 days. Now I can't use my card for 5 days!!! I'm thinking I need to start renting from a different company. I would like a response from Hertz about this situation
Apr 5th, 2024

When I showed up they Said they only rent to people with a plane ticket however this was AFTER they took my payment?? My trip was delayed I used Turo instead didnt get my money for four days!!! Predators!!!.. in December 2022, the company agreed to pay $168 million to settle 364 claims related to the company falsely reporting rental cars as stolen. These cases sometimes resulted in Hertz customers being arrested and even imprisoned.
Mar 20th, 2024

First and last time ever renting from Hertz.
Mar 3rd, 2024