Hertz Car Rental - Stonefront Plaza HLE

Kenneth Haehnlein _{on Google}

Mar 24th, 2024

Great service and very kind. i would like to shoutout employees Aquila and Raheel. they were very helpful in getting me a vehicle in a short notice and very pleasant to work with as a customer 10/10.

Austin Hall _{on Google}

Mar 22nd, 2024

THIS PLACE IS A JOKE, IVE CALLED 5 TIMES AND ONLY ONCE SPOKE WITH SOMEONE ONCE. I WAITED OVER AN HOUR FOR THEM TO COME PICK ME UP AND I WAS FORCED TO PAY FOR AN UBER TO GET A RIDE OVER THERE .... AND STILL WAITED IN PERSON FOR OVER 40 MINUTES I JUST DONT UNDERSTAND. THE PHONES WERE RINGING AND THEY WERE ALL IGNORED, NO BODY WAS HELPING ME AND THE OTHER CUSTOMER THERE ONE WAS LAUGHING ON HER CELL PHONE NOT EVEN WORKING, THIS PLACE IS NOT BUSY AND THEY DO NOT NEED TO BE OPEN, THEY NEED TO SHUT DOWN NO POINT IN HERTZ WASTING MONEY ON THIS PLACE. HORRIBLE HORRIBLE HORRIBLE CUSTOMER SERVICE AND HONESTLY ITS BEEN LIKE THIS FOR YEARS, IM MAKING THIS NOW BECAUSE I WANT A REFUND FOR MY UBER AND ME BEING OVER 2 HOURS LATE FOR MY JOB THAT I ENJOY AND THAT I WORK HARD AT UNLIKE HERTZ. ILL BE WAITING FOR SOME ONE TO REPLY TO THIS. IF THAT EVEN HAPPENS.

Deandre Syrkes _{on Google}

Mar 4th, 2024

One of my favorite spots to rent a car.

Jo Joe _{on Google}

Feb 13th, 2024

Aquioa was exceptional. She went above and beyond to find me a car to get in and I appreciate her patience . She went out of her way to meet my needs. She needs some type of recognition for her competency and I recommend this Hertz to any one simply because of the custom service

Dwayne Littlejohn _{on Google}

Feb 4th, 2024

After having a horrible rental experience with Hertz Richmond airport, I tried a smaller Hertz location and the customer service was what Im used to.
Without hesitation, this team went above and beyond to assist me. I would not have known I was charged for fuel at the Richmond airport if they didnt notify me and tell me I needed to fill up the exchange.
Their communication and sense of responsibility for the larger Hertz enterprise was admirable. Pending the outcome of my complaints with the Hertz corporation Ill be a return customer, just not at Richmond.
Thank you guys.