Budget Truck Rental

Giving one star because that is the lowest you can give. I booked a 16 foot truck. Owner told me to book it online that way she could have the truck. They waited until 1:00 to call did not leave a message or try back again. They tried to give me a van. And did not offer one of the 3 or 4 bigger trucks sitting in the yard. By far the worst customer service
Jan 9th, 2021

Nov 2nd, 2020

Great spot for rental, helped me out when needed
Aug 1st, 2019

100% did not deserve the ridiculously rude treatment I got when trying to rent a truck from here. I am still mind-blown at how awful my experience was, FOR NO REASON.
Jul 19th, 2019

You'd be better off hauling everything on your back. For real though. Spare yourself the stress, the financial loss, the newfound grey hairs in your head. We called Budget on Thursday evening to rent a 16-ft. truck for the following day so that we could move LESS THAN FIVE MILES down the road into a house. The total we were quoted, including military discount, came to $115.72. My husband showed up on Friday morning at the scheduled time to pick up the truck and he was told that there were no incoming trucks scheduled for the day (??). So I called customer service and they told me that we could pick up a truck at another location that would be a 90 minute roundtrip drive. I told them that's not going to work because our friends were only able to help us move within a short timeframe, and we didn't have that kind of time to waste. So they told me that they would see what they could do, but it would take up to two hours for them to call me back. Finally we received a call letting us know that a 26-ft. truck arrived into the location of the original reservation, and we were promised (HA) that we would not be charged a penny more than the original amount since we didn't need or want a 26-ft. truck, we only needed a 16-ft. truck. Further, we were promised (HA) a 25% discount for the inconvenience...which if you do the math, comes to $86.84. All in all, we were delayed 4-5 hours in getting the truck due to Budget's errors. Therefore, we were not able to move all of our belongings on Friday before sunset, and had to move the other half on Saturday...and pay additional for moving help, since our friends were only available to help out on Friday. We returned the truck on Saturday evening, a couple hours delayed but the location told us no sweat since they understood that Budget caused us 4-5 hours in delays on the front end. Oh it gets better...let's talk about the financial aspect of this fiasco! We currently have two charges pending on our bank account...the first is for $280, the second is for $76.76, and the bank told us that the second charge was actually ATTEMPTED for $351.76!!! So that would come to a grand total of $356.76 that we have been charged, $631.76 that was attempted. Quite the far stretch from the original quote of $86.84!!! And again, for a reservation for a 16-ft. truck to move less than 5 miles down the road...?? So now we have to file a dispute with our bank due to Budget's fraudulent activity, cancel our debit card so that they cannot continue to charge us for new make believe fees and wait for reimbursement of the $264.92 that was overcharged. Again, we would have been better off hauling everything on our backs. 9 calls to customer service only caused additional unbelievable frustration. This company is a joke.
Dec 20th, 2018