Hertz Car Rental - Norfolk - North Military Highway HLE

Colby Kingery _{on Google}

Mar 24th, 2024

Rented and a returned a vehicle in accordance with my rental agreement. Continued to receive charges for a vehicle that was returned and parked in front of their location. Keys and rental agreement were returned to the key drop box. Unsure why Im still receiving charges and why the return box isnt checked.very frustrating and disappointing. Do not recommend this Hertz.

Rick Caldwell _{on Google}

Mar 23rd, 2024

Nobody ever answers the damn phone here.
My autopay never goes through, which is not their fault at all. But I call every week to authorize the payment, and it takes multiple calls to get anybody to answer.

Rap underground _{on Google}

Mar 19th, 2024

This is the worst place ever to rent a car the whole crew all the employees they are impolite and not professional bad bad bad customer service I dont recommend anybody its literally terrible service, bad experience their car so messy with a lot of mecanical issues its very dangerous they dont care about safety

Guermache Taqiyeddine _{on Google}

Feb 18th, 2024

I reserved a confort eligible car, went to pick it up they gave me the worst car i've ever rent, old, smells bad, and not clean, plus the bumper was broken on the back side, plus it wasn't a confort eligible car and they charged me for a confort eligibal one, i took it because i had no choice then i called to change it and they said they don't have other cars,i don't recomend it.

Sin _{on Google}

Mar 26th, 2024

I never left a bad review anywhere but had a bad experience with this location, we booked a 12 passenger van with hertz, prepaid with credit card almost a week before the pickup date, showed up that Friday to pick it up and was told they didnt have the van (which was parked out front). Also was lied to from the manager who had a bothered attitude about her, about being told that we were called and left a voicemail, which was not true at all, no one from hertz contacted us about the car not being available, after debating with the desk workers about the call we never received, the manager who lied about making the call finally speaks up and says I leave detailed messages, after which we even showed call log and voicemail in which one of the men working there looked through, smiled and said he doesnt see it either, but clearly didnt want to upset his manager, after the conversation that went nowhere, we left without the van and/or help finding another van, I asked the man at the desk if Im still getting charged, after which he told me i wont be charged for anything, I sucked it up and left, despite the managers attitude and lies, about 3-4 days later a charge pops up on my credit card for an amount that doesnt make sense, saying Im being charged $86 from hertz. I gave it a day or two to see if the pending charge will go away before overreacting, to show up to hertz and the same bothered manager has an attitude with me asking why Im charged, gave me no help, basically gave me a pamphlet and told me to go call the hertz line about getting my refund. The whole experience with hertz was unprofessional and disorganized across the board, its the last time I will attempt to rent a vehicle from them, atleast that specific location with that manager on North military highway in Norfolk, Virginia