Enterprise Rent-A-Car

Showed up to pick up my car, and this location is closed.
Aug 29th, 2023

Jul 5th, 2023

Be mindful of who drives your vans and represents the "Enterprise" name: our street receives packages via an Enterprise van and FLIES- SPEEDS-in other words- GOES TOO FAST down our street; well over the 25mph. We have 9+ kids who actively play in our yards and on their bikes on these shared side streets. In a proactive effort, we have a "slow-children at play" yellow-guy to let speedier drivers know to be cautious. On Saturday an Enterprise driver flagged down 3 of us adults who were watching about 8 kids playing basketball in a driveway to tell us to move our "slow-children" sign. He said it was in his way and he needed to go. This is unacceptable.
Mar 4th, 2023

Sep 28th, 2022

I rented a vehicle from Enterprise while my vehicle was being repaired. I was not asked what type of vehicle I wanted nor was I informed at the time of rental that I could not transport my dog in the vehicle. I was also not informed that my insurance company would cover the cost of the insurance. The repair was supposed to take three weeks and eventually took two months. I blew through my insurance policy rental allowance in three weeks primarily because it was an expensive rental. Fortunately I had the forethought to ask about the insurance early and canceled it - but only after visiting an enterprise location. I also asked for a less expensive rental multiple times and was told none was available. This forced a complicated, stressful and lengthy negotiation with the collision repair center to cover most of the excess rental. The final total rental bill was over $2,000. Upon returning the vehicle, Enterprise informed me that they would charge me $75 to clean the pet hair in the back seat. My normal commercial car wash gets rid of the pet hair for $16 and if I had been told ahead of time I was not allowed pets or of the charge, I would not have put the dog in the car or would have made sure the car was clean before I returned it. I ended up paying $50 which was excessive. Again, the final rental bill was over $2,000 and for that money they could have cleaned the car. (Btw, I do not smoke so there was no odor in the car, just pet hair in the back seat.). I will not use enterprise again.
Sep 2nd, 2022