Verizon

Walked in looking for help with an issue I had with an online order. Before going to the store I made sure with costumer service they could help me in store VS online. No other costumers were in store and staff wouldn't even look up my account number. Just said he couldn't help me. ( without looking up a single thing on my account or looking at my phone as I held it up to show him order # number). I even told him costumer service I talked to on the phone said he put notes in the account do the associate to look at. Disappointed.
Feb 28th, 2024

Brady, specialist at Burlington Mall, was extremely helpful, patient and friendly.
Jan 14th, 2024

Total scam, every employee tells you something different and you end up spending countless hours just trying to get rid of them
Nov 5th, 2023

Terrible customer service waiting 20 minutes to just get greeted and everything I tried to ask for assistance I was told to hold on and then after 20 mins was told it was gonna be 45 mins I would have to wait to ask one simple question. If you want to get the run around and terrible customer service then this is the place for you. Not even worthy of a one star review
Nov 1st, 2023

Brandon helped me in a nightmare situation with Verizon, and was able to verify my identity and unlock my phone number to be activated when Verizon Customer Service, Technical Support, and the Reading, MA corporate store all failed to do after literal hours spent attempting and trying over the course of 2 days. Brandon resolved the issue within minutes by simply verifying my identity using my state and federal IDs and was patient with how frustrated we were by the time he was working with us. I will still most likely be transferring service after this ordeal, but Brandon helped me at least reconsider remaining with Verizon now that I can access my own phone number and account again.
Oct 9th, 2023