Hertz Car Rental - Chicago - Mccormick Place HLE

Mar 30th, 2024

Please dont go to this place.Very horrible staff and they have long process to give you the car.Instead go to the airport hertz it is 1000 percent better.Please avoid this place
Feb 4th, 2024

Friday - December 9th - Approximately 9:30a McCormick Place Hertz WORST Service experience I've ever had. I would NOT give this place one star. There were 3 people in line before me, not the best look but understandable for a Friday morning. The employee was efficient so the line moved fast enough but the employee REFUSED TO ACCEPT MY PHYSICAL APPLE CARD and refused to rent me a car because she could not accept a "virtual card". This may be a Hertz policy but the fact is the card was a 100% Physical and with my full name. This employee (senior black woman}, HELD THE PHYSICAL APPLE CARD IN HER HAND and would not accept the card with my full name printed on it AND with my valid drivers license. Unbelievable. I have never experience such an egregious act of incompetence and unwillingness to service a customer. I was stunned in the moment and tried to plead my case....... the card had a chip and Hertz had 2 machines that could accept the card. Her answer was No. She insisted she needed to "type" in numbers; numbers that were visible on my Apple phone. She refused. I politely asked for a refund. She refused. She could or WOULD NOT help accomplish anything. I politely asked her for her first and last name.........and this is where Hertz lost me as a customer forever......she clearly LIES and states her name is "Alicia" and that she does not give out her last name. I guess if I knew I was both high and drunk at work and a professional was going to contact corporate about my experience, I would consider lying too. Incredible. Both professionalism and service is out of the question at this Hertz location. I will never return and I'll never recommend Hertz to anyone I do business with. THE WORST. THE WORST. THE ABSOLUTE WORST.
Dec 25th, 2023

Great place to rent a car or SUV. You can rent Tesla's now. Friendly staff. Faster service if you are a Gold member or higher.
Nov 26th, 2023

Alicia is amazing! Shes such a sweetheart and very professional. This was the best experience Ive had with any car rental company. I will forever come to this specific Hertz for any of my car rental needs. I truly appreciate you Hertz! Great job!
Nov 15th, 2023