Hertz Car Rental - Peoria - 1700 West Pioneer Parkway HLE

Apr 3rd, 2024

Don't get a car from here they don't register there plates
Mar 2nd, 2024

Brock and Noah provided me a professional and courtesy experience. This was an insurance rental and they made the entire experience hassle free. Thank you!
Feb 1st, 2024

Our hire car broke down (dropped all its oil) and Herz couldnt arrange a tow, couldnt arrange a replacement, and basically just left us to deal with it ourselves. This was made worse by the sub zero temperatures. If you rent from Hertz, prey their poorly maintained car doesnt break down, because if it does, youre on your own.
Jan 18th, 2024

If i typed out all the things i was displeased about regarding my experience in dealing with these clowns..id be here all day! So i will list just a few things. After having already reserved our rental car..we went to the store location to pick it up..there were 3 people waiting in the lobby when we walked in..a woman..with two small children..so obviously only one customer..behind the desk area were three employees..two of which were doing absolutely nothing and one talking on his phone..we stood at the counter..and im not exaggerating i promise..for almost 30 minutes before anyone even acknowledge the fact we were standing there..the employee talking on his phone looked at us on at least two occasions..but said nothing.. No "ill be with you in just a minute"..."sorry for your wait" nothing!! My girlfriend and i were quite annoyed by the situation to say the least. Finally a fourth employee comes out from the back and asks if he can help us..we explained we were here to pick up our rental..he then proceeds to tell us that the guy that has been on the phone (apparently talking to nobody as I don't think I heard him speak more than two words the whole time we were waiting) would be with us in just a moment. ..after about 15 more "moments" of standing there..we were finally afforded the pleasure of being treated as if we were an inconvenience and the guy acted pissy towards us because he had to put down his phone and do his job!! Hands down the worst customer service (or lack thereof I should say) I have ever experienced!! ..Ffwd to returning the car..which was due back on a sunday morning at 8:00 a.m. a day that they are not even open on i might add.. due to snow and icy road conditions, we were 1 hr 48 minutes late dropping the car off at the store(that wasnt even open) and then a week later got a letter from them saying we would not be getting the $500 deposit back until we paid the fee for being late!! ..i mean.. after all we did cost them so much money being late and all.. you should have seen all the people standing in line in the freezing cold outside the store waiting to rent that car on monday morning!!!... Absolutely scandalous!! Crooks!! ..fees for being less than 2hours late...
Jan 20th, 2024