Jacksonville, FL Bank

Tellers where quick and efficient.

I was so looking forward to doing business with this bank and it has been the worst experience with any business I have dealt with in my lifetime. I really can't even be ... more

This is my Bank from 2017 , was the best costumer service in Spanish , ( Jose and Gabriel) , but they left the bank and today is HORRIBLE TO VISIT THIS BANK. , the only ... more

Was excited to use this bank because its on my way to work but their customer service is not good.

Updated with a Foster and clearer ATM. Thumbs up!

A credit union that refuses to help you rebuild your credit, absolutely asenine.

The representative who assisted me on a call center call was extremely helpful with my request to assistance in updating my credit card profile information. She was frie ... more

I want to thank Sandra Jordan for always helping and being my favorite banker. She is always willing and ready to help me in any way she can. This is the reason I followe ... more

This branch is amazing. Wayland and his staff at this location are professional with genuine kindness mixed in. Thank you, Frankie, Marius, Rozan, and most of all you Way ... more

Absolute horrible customer service, fees, inflexibility. But the worst is constantly being locked out of your account in the name of "security and fraud prevention". 3 me ... more

Why does the specific location always take so long for the simplest things? I dread having to use this location. It's not just once or twice. Every. Single . Time. It f ... more

I am so appreciative of Woodforest National Bank. I was in a pickle, and really needed to cash my check. A coworker recommended this bank. While they werent able to cash ... more

There's a lady that works downstairs in Parks and Recreation in the same office as this polite gentleman named Kevin who was EXTREMELY HELPFUL AND KIND his Co worker that ... more

Great customer service

Not answering the phone is still bad customer service. Especially when you're standing right next to it while it's ringing.

Been with this bank for since 1985 never have any problems

Recently took out a checking account here. Would like to thank Star and Tom for being so helpful and terrific in being so professional, polite and courteous. Star made it ... more

Horrible customer service and unwilling to help. Im being charged by a company that I no longer do business with and there was no empathy shown at ALL! There are no stop ... more

Neth was my Relations Specialist at the Jacksonville Vystar, from the moment I started talking with her with questions about which type of loan would be best for my perso ... more

Unfortunately this branch is closed..

Had an issue with my online banking, Valerie was very helpful with getting it sorted out and was very polite despite me coming in thirty minutes before closing.

Weird people that work here. They get reallll close to your face.

The worst bank I've ever seen nobody is ever at work in the departments there supposed to be in like fraud and most of the customer service department is in another count ... more

This is mostly for your load advisor or whatever that position is called but Erin Kelly helped me with a completely unrelated situation involving fraud on my card. Helped ... more

I closed account.

This branch would not cash a check because my wife and I got married and she just changed her last name. The check had her maiden name on it. Drove to the next closest We ... more

Went in to dispute some charges and replace a debit card. I can't remember the bankers name that told me he was saving me some money on fees on my checking account, but I ... more

Best bank with the best tellers! The branch in the Walmart off Phillips! Tanesha, Jose and LuLu always take care of me and will also take good care of you! They deserve b ... more

Happy to be a client! This office knows how to take care of clients.

M-F 10a - 4p Horrible hours

Terrible costumer service very disorganized.

1 star for customer service

Very helpful and keeps place clean and great customer service

A special THANK YOU to Lidio Simoni and Anya Jones of Bank of America Hodges and Beach Blvd Branch. Lidio's professionally, Calm efficient assistance (not to mention) cl ... more

I love this bank. Everyone is so helpful.

Friendly and professional service.

I have to go back there.

Great Service!