Jacksonville, FL Bank

They need to hire more tellers. Most ridiculous bank service.

As a past borrower of Alliance Mortgage I am looking to refinance my mortgage to take advantage of the lower rates now available.

I have a business account and Gretchen is always so helpful and making sure my company is in the best interest

Lovely office

It's ok

They pick up phone calls and they are helpful. What more can I ask for nowadays?

Unfriendly.

I love the drive thru.

Don't understand the negative reviews. This place is amazing! Every person I spoke to was very pleasent and polite! I am closing out my account for bank of America as m ... more

It said open on google maps but when I got there it was closed, I lost 30min please update the information about opening hours

Stay away from this branch. They discriminate and dont respect decades old customers. They give you dumb excuses to replace your debit card. You have to travel to another ... more

Not crazy about the overdraft fees

Kim the branch manager is rude and has the worst demeanor. She never represented herself as the manager just a regular teller agent but once I realize how rude and how sh ... more

Worst

They screwed me out of 250.00 and wouldn't refund my money made me mail in something to maybe get a refund on a policy I didn't agree too

Totally arrogant and do not care about one's self when calling. If you work here, you must hate your life. Good luck trying to collect a bill I would never pay you.I call ... more

ALL ATM MACHINES PULLED OUT !!

We were kept informed and explained most all our options. Some of the information you required was over the top. I took money from an 401K to pay part of the down payment ... more

Linda was incredibly kind, helpful, and bubbly as soon as you walk through the door. Not sure why the other reviews are so poor.

I am a "premium" bank of America customer. Notary here said it would be 45 minutes to get 1 document notarized. The Notary was doing teller duty. However, no customers we ... more

This is the worst customer service I have received at this location. I was made to wait without informing me. It seems that they do not have a way to track the appointmen ... more

Robert BJork at 121 and his team on both the commercial and personal side are amazing!

Bad ,slow ,customer service at the drive through

This bank is only 10-4, horrible hours. We find that we wait on hold 40 min. and when you call the branch you can not get help from a business banker or a personal banker ... more

They never call you back when they say they would, very unprofessional, trying to repo my car, and you have to go through a act of Congress

Work here!

Just spent $3 for parking only to find out that this is corporate offices not a branch.