Florence, AL Bank

I had my accounts compromised and this branch went above and beyond to make sure we wouldnt be a victim of fraud. Thanks Courtney!!!!

All good

Charges fees on cashiers checks when the 6 other banks in the area I do business with dont. Edit in response to reply from owner: Such a corporate canned response...if Re ... more

Great service

An employee tried to Karen me about a parking spot. They had a pretty empty parking lot and I just pulled in and parked where I usually park between the church and Bank p ... more

I really like this bank. Never a line, friendly staff and they reimburse me when I use another bank's ATM.

Love this Bank! The Florence branch has the best, kind, & wonderful staff, so very helpful! Made my first visit so comfortable, would highly recommend!!!

Outstanding customer service.

More than excellent service

Bank representatives are always helpful & polite

I have been a customer since 2006 and never had a bad experience with this bank until 2020. A teller at the Pine Street branch was rude but I just chalked it up to someon ... more

This place is AMAZING! They were super accommodating for my mom, who isn't able to walk well. They worked with us through the drive thru and that is going above and beyo ... more

Excellent service.

Very convenient downtown location and all the bank employees were very professional and polite

Favorite bank Employee's are the best.

I come here weekly and the costumer service is incredible. All of the staff are super kind and helpful. I also got my friend to open an account here and the process was s ... more

Love the people, but my hours usually have me using the ATM to make deposits & such. This machine seems to have so many problems, it is often out of service or not accept ... more

Cyndee Oliver is the perfect combination of professional excellence in performing her job and a sincere desire to deliver an exceptional experience to her client. She man ... more

There is a reason this bank is so poorly rated. I don't know why anyone chooses them to bank with at this point. If you have only ever banked with them, just be aware the ... more

Get ready for lots and lots of fees.

Friendly, inviting, caring and willing to help out with any banking needs I may need.

Great bank.

We have worked with Debbie Poole in the past but unfortunately we do not live in her region anymore. I recently contacted Debbie and as always she was so wonderful and mo ... more

This bank is complete TRASH! System is down! The tellers should find themselves another job. Since, they never have a resolution to your question. And always have an atti ... more

Been with first metro for years on years on years. Havent really had msny issues with them. Only complaint i have is one specific lady idk her name but she acts like shes ... more

I was looking for a good local bank that I could use while in college. The people working were very nice as I came in and opened my account with them. The Manager even ... more