Plano, TX Hotel

Great hotel. We stayed here for the April 2024 solar eclipse and saw the total eclipse from the pool deck. Hotel seemed very new, rooms were spotlessly clean and spacious ... more

It's fun the staff is nice they let you stay there if you have a church event as long as you need to, I would recommend this place to other people Rooms: The rooms are pe ... more

By far the friendliest most helpful staff. Been here for 2 months with work and feel like family! So much to do near by and always feel safe!

They sent a bad report on our room to the person who paid for the room for us, they're report was NOT true and we will never use them again

They cancel my booking few days before arrival. No msg, call, anything. Just remove me from booking system. Probably because of 'better' customer during eclipse time.

I stay there for two weeks. The people & environment all are very comfortable.

Clean

Love the hotel in every way. Location, cleanliness, customer service. Sandeep and team went out of way to accommodate our requests..

Extremely clean hotel and room. Comfortable bed. Breakfast could use a little help but that's probably every hotel standard breakfast out there. Located by some great res ... more

When I booked this hotel, it came up as at least 4.6 stars on the Marriott website as well as everywhere else that I looked... and I must say that it was one of the BEST ... more

I am writing to express my profound disappointment with my recent experience at the Holiday Inn Express, Plano East, Texas. My experience was marred by a series of unprof ... more

It was great...but when I asked housekeeping for toilet paper she said no...and I didn't realize until a little later that she just didn't understand English...next time ... more

Exceptional lady who was working in the breakfast area all three days that I was there. She greeted guests in a very friendly and upbeat manner.

Not good. Woke up to water leaking through the ceiling next to the bed and out of the bathroom fan. Customer service didn't seem to care, no offer of discount or to do ... more

My stay has been great with a great staff that is very professional and the rooms are all ways clean the hotel is close to many restaurants ! Safety: You can feel safe s ... more

LAURA IS THE BEST EVERRRR!!!! Shes always so sweet when I visit Staybridge!!! Plus the rooms are really nice . Thanks so much for being the BESTEST Laura

Rooms are always clean I never have any problems when I come here. People at the front desk are really nice and courteous. If you call down to them and you need anything ... more

Love the rooms, clean, stylish hotel.

Love it. I will never stay at another hotel ever again when my family and I travel.

They were out of toilet paper and refused to run to walmart next door and get some. The bathroom door was broken and got locked in. Directv was broken. There are no titl ... more

The front desk was very nice. We had noisy neighbors. I liked the spacious lobby area. Rooms: Nice and clean .

I stayed here about a week ago with a family member. Madison, who answered the phone when I called to make a reservation, and who also greeted us when we checked in, was ... more

Absolutely DISGUSTING. Room smelled like someone smoked a dozen pack of cigarettes to the point it was suffocating. Sheets looked like they werent clean, floors didnt app ... more

Looks like, This hotel has fake reviews Very bad experience. Bugs in the room. Dirty bedsheets, foul smell, unsupported front desk. I didnt check for bed bugs but possibi ... more

Absolutely the worst stay at this place we have ever stayed in a hotel! They said that they had bathtubs and the kicker is that they over charged our debit card for a 3 d ... more

Great value, great rooms. Top-notch staff (front desk and housekeeping).

Nasty hotel, Horrible staff and corporate was no help either. They lost my business indefinitely. I would rather sleep under a bridge than stay at this hotel...

Lively place, amazing location, unbelievably talented staff. A really nice stay.

Great hotel! Free breakfast, free parking, EV charging, laundry facilities washer & dryer, small meeting room, computer and printer available, small pool and gym. I enjoy ... more

Great place to stay, everyone there is very nice. The breakfast was especially tasty. The beds were comfortable. highly recommend

Rude I will never stay there again

(Customer Complaint) Sadly Hilton has done everything they can to make sure i cannot update my stay... now I am out 150$ for an extra night, due to last minute changes wi ... more

First stay at this location. I was nervous about being overcharged based on other reviews and it basically happened. Luckily I put just enough for the 1 night stay, but a ... more

Very nice atmosphere and food is really tasty.

It is a little dated but clean well maintained, easy access to rooms and parking is great.

Internet is trash.

The whole place was extremely clean. Breakfast was very nice. The only problem I had was with check-in. I had to stand in line for 25 minutes waiting for the man in fron ... more

I recently stayed at a hotel due to a business trip, requiring a convenient overnight stay before heading to the office. The proximity to my destination, less than a five ... more

Cockroach in lobby Was first assigned in 215, smoke room. I would choose holiday inn instead. $3 parking fee lol One star for 1:30pm late check out. Room 206: 1. The wat ... more

Quality Inn West Plano is my go-to every time I'm in Dallas on business. The breakfast is so so, and the coffee is ho hum, but other than that, everything else is top not ... more

Brian at the front desk was amazing! Customer service at its finest. Keep up the great work Rooms: Great space.

I had a very peaceful time during my stay, and the room service by Michel Perez was the best. Great job Rooms: The hospitality & Room Service was Excellent , Great J ... more

Thanks for the Great service Chris at 2:30 in the morning, when everyone else we called sounded grumpy, you got us to your hotel and check in asap. Thanks again Kenyatt ... more

Great service and great f6

Poor customer service, dirty rooms, noisy neighbors.

Overall an okay experience i had. Not too good not too bad. Can work more on service.

10s of Roaches the size of your fingers. Noteworthy details: Cockroaches are a special attraction here

Lovely place to stay Rooms: Neat, lovely Walkability: Convenient Food & drinks: Free breakfast