Avis Car Rental

Avis car rental at Aria was excellent. I had booked the vehicle online well ahead of time (which saved a significant amount compared to walk-up rental it turned out). Angie at the rental desk was super helpful in getting everything sorted quickly so we could be on our way. Drop off was equally smooth. Would happily rent there again.
Apr 7th, 2024

Absolutely the worst experience with a car rental ever. Avis violated the customer agreement I had by closing the facility they accepted the reservation at. No means of transport to the alternate facility was provided. On arrival there was one agent working at very slow speed with more than a 45 minute wait with roughly 6 people in front of me. Avis further broke our contracted agreement by not having the car class rented. When down graded the agent was 'unable' to revise the pre-paid cost I was a loyal Avis renter for decades this experience ruined my day for what was supposed to be a nice vacation start.
Apr 4th, 2024

I'm visiting in a month looking at rentals. I've had issues with other car rental companies in Vegas before so wanted to do some diligence this time and figured Avis might be more legit than whatever nonsense I chose before. Given the comments, I just tested calling this Avis number listed below its 11:40am local time. I got a voicemail stating their hours, no hold option or option to leave a message and it just said at the end thanks for calling and goodbye. This doesn't make me feel great about my prospects for getting an on-time rental at this location...
Jan 31st, 2024

Gabriel, at the Avis at Aria Hotel gave me the best customer service I've ever seen at a rental company. He was thorough on the explanations, very willing to help and a very kind person in general.
Oct 23rd, 2023

The counter experience was good. Unfortunately we got stuck with the absolute worst rental ever. The car was filthy both in and out. The car smelled of smoke and had marijuana leaf on the center console. The car was riddled with scratches and dents. It was this or a truck. Then I was charged more than quoted. I assumed being at the property I would get the same level of service as the resort. In retrospect it would have been smart to Uber to airport and rent from someplace. It would of been cheaper and not disappointing. To there credit they offered to replace it the next day after calling ten different times to get a hold of somebody. It was going to be more of a hassle to retrieve a different car due to all the logistics involved in staying at a resort and the time to do it.
Jan 20th, 2024