Hertz Car Rental - Schaumburg, Hoffman Estates - Golf Road HLE

I think the front desk person Dhruv Shah needs some lessons on customer service. Also everyone dropping off here should check their charges. This guy tried to accuse my husband of not returning the car with a full tank. We filled up right next to the store. Dhruv is knocking on the gas gauge to check and see if its full! From reading the other reviews looks like this location isnt greatest! Oh, and when you complain you are accused of being a racist and apparently Dhruv is going to note that on the account! Id give it 0 stars if I could!
Mar 13th, 2024

Rented for the weekend to go to a funeral out of town. It was somewhat of okay when picking up. I ask about leaving my car and they just said I don't advise you too just cause of the area. He did not say they will tow my car if you leave it. So I get back to pick up my car, it's not there. They hear me saying I can not find my car. When I ask about calling the police is when they finally said it was probably towed. We have postings up. So I give them that but heard me say where is Mty car. Very bad customer service. It's know way they would not say that at first, so simple. If I was a person who did not have money and highly Blessed, it would have been a big problem!!!
Dec 20th, 2023

Dec 18th, 2023

Made a reservation online with a confirmation number and when I got there I was told that there is a waiting list and the car is not available!!
Dec 11th, 2023

I think the guy only was being nice just to get good ratings. I missed almost 2 weeks of Uber cause the guy didn't want to fix paperwork. I had a very bad experience there I would never go back to Hertz in Schaumburg. I had to end up going to another Hertz that's in Des plaines and they ended overcharged me for the same car. I do not recommended going to hertz at all. Beware. Both place was charging me
Dec 7th, 2023