Avis Car Rental

Mike the manager here is great as is the rest of the staff I have interfaced with. Definitely one of the much better branches of Avis. I picked up a very clean car and was greeted by a very friendly staff. What more could you ask for in a rental location.
Apr 24th, 2022

Great cars great customer service will be coming back next time I need a rental car
Apr 13th, 2022

Michael is just the best. Always helping the customers the best way possible. Highly recommended.
Oct 29th, 2021

Don't go there if you don't have a credit card. Not everyone has great credit but I've been to places where you just have to give a bigger deposit, not this place. They wouldn't rent to me because I only had debit cards and not credit cards.
Jul 17th, 2021

I spoke to 2 different Avis reps to confirm there was a shuttle to Titusville FL from port-1 confirmed there was when I made the reservation then I called again before I left for vacation & the rep again confirmed there would be a shuttle at the port to take me to Titusville. After waiting 15 minutes for a shuttle after getting off cruise ship (4/23/22) I called Avis national phone number at 9:41 am. The rep said yes, there is a shuttle running around every 15 minutes; At 10:23 am I called and the 2nd rep said yes, there is a shuttle running around every 25 minutes. This rep gave me the direct phone number to Titusville Avis to confirm shuttle was on its way. When I called that number at 11:06, I got a national rep again-no one would answer at Titusville so it would revert to national rep. When I spoke to national rep (3rd time), the rep said I needed to schedule the shuttle 24 hours in advance and since I didn't, I had to pay Uber/taxi to get me to Titusville. I was so upset that I was being given different answers that I asked for a supervisor. While speaking to supervisor, the shuttle showed up. The Avis shuttle took us to the wrong Avis location (cocoa beach). The shuttle driver never asked which location we were going to. Cocoa Beach had no available cars so I had to pay $53.93 for Uber to take me to the correct location (Titusville). Once at Titusville location, the doors to office were locked. I checked my texts and noticed one from Mike @ Titusville Avis @ 10:26 am stating "my reservation at noon would have to be pushed back to a little bit later this afternoon". Mind you, I had confirmed my appointment with Avis each time I called that morning through their automated confirmation system before speaking to each of the 3 reps, who I also confirmed with. Also, I had been off the ship since 9:30 am, making my lst call to Avis about the shuttle @ 9:41 am. Instead of being apologetic, Mike was rude-said he get paid big bucks to deal with angry customers like me! He also said Avis can't afford to hire more than one person at his location so he has to lock up whenever there is a return or pickup. What a great business model! I will never use Avis again--too much aggravation and additional cost!
May 1st, 2022