Hertz

Enjoyed Jackie and she help answer all questions and help a lot. The car was fun to drive. Loved the monitor.
Apr 21st, 2023

Booked a reservation online. The lady was very short with me. Asked if I had a reservation and I said yes. Then she asked me if I made it this morning, which I also replied yes. She asked me what kind of vehicle I wanted since she didn't have much. I told her a standard sedan or compact car would be fine. She said she didn't have anything like that and I would have to pay the premium upcharge. (I probably wouldn't have minded paying extra if she didn't have such a poor attitude and acted as if I was bothering her by being there.) I said no thank you and went to Avis/Budget. Walked right in without a reservation and picked up a Mid size for the same price at the compact from Hertz.
Mar 1st, 2023

We were charged 80 dollars for fuel even though we returned the car full. Not only that the agent you have to deal with is rude and no help at all. AVOID THIS PLACE
Feb 28th, 2023

Ridiculous, we reserved a car last night it said it would be ready in the morning, total lie. They had no car, we needed it for a bussiness meeting, never will we rent from them and I'll be sure to let my friends and family know.
Feb 21st, 2023

Overall bad experience. Poor customer service, CHECK YOUR INVOICE/BILL . Nothing outwardly rude... but nothing welcoming or friendly either. We got the feeling we were an annoyance to the woman working. She took several casual phone calls while we were trying to book with her, and had a number of other agents enter the room and distract/interrupt us as well. Let this be a reminder to always check your invoice and ask questions. We had booked a 'midsize' car last minute, so availability was not guaranteed. When we arrived all they had was a compact - no problem for us. They still tried to charge us for the midsize rate, I had to inquire and dispute that charge. I was fine taking the compact, but I then wanted to be charged for the compact. Jackie tried to argue 1. that it wasn't a compact car (it's listed on Hertz site as a compact car) and then 2. that it wouldn't alter the booking price 'that much'... was not understanding the principle of the issue obviously. After we had that resolved it seemed to go OK.. Car was not well cleaned before we received it, interior was messy. When we received the invoice email I noticed there was an 'under-age' fee every day.. the agent had taken our licences, so she knew both drivers were 30 and 32 years old.. the underage fee seems like something they add and hoped we didn't notice?. Luckily the service at Sanford airport drop off was incredible and they had the charge corrected. After we dropped the car off and settled the invoice, we received a text to 'Call Jackie at Hertz'... called her, no answer and she never called back. Not sure what that was about but not professional nonetheless. Will not be returning
Apr 17th, 2023