Richmond, VA Hotel

I cannot believe how horrible the room, experience and service has been at the Hilton downtown Richmond. Began with rude front desk service and a disorganized mess of val ... more

Despite the recent updates all the holiday inns have done. They continue to disappoint. The staff were all very nice. However, found hair multiple places in the room. ... more

This is one of the best hotels I have ever stayed at! IMO the room prices should be double what they are. The hotel is very clean, the bathroom lighting is out of this ... more

Short trip to Richmond speedway. Staff was very very helpful with places tto eat and attractions. Thank you!

I accidentally booked this location and didn't realize until I arrived. The staff were understanding and did not charge me for the room. After I saw a cancelation fee, th ... more

Great location! I can't say enough about all of the dining and nearby shopping. Everything you need is a stone throw from this hotel. The people working here are kind of ... more

Excellent hotel from the moment we walk in till the end we loved everything about it

Decent for an overnight stay. Pay parking!

Nice hotel, quick drive to downtown Richmond. Quiet nights except there was a strange clicking noise coming from our fridge(?). Sides of toilet seat were peeling and the ... more

No sound barriers between rooms. Great breakfast, and they are trying to renovate.

Nice stay, convenient location. Special shout out to Cliff for being informative, professional, and fun to talk with. He is great ambassador for the hotel. Nearby activit ... more

So, i'm staying here in this hotel for 3 weeks for my corporate training. On the third day, I had to tell the employees constantly in the front to clean my room because t ... more

Lovely place for a night or week. Get to Sunday breakfast early if you want china plates. The little quiches and scones were standouts.

I really like this hotel. It is excellent. The room and the location are great. The staff are outstanding, with special kudos to: Drew and Diamond at the front desk, Anna ... more

A hotel not to be missed! Beautiful Old South charm, and elegance that amazes. The Sunday Brunch was sumptuous! Pricey but worth it!

Rooms: The rooms are nice with kitchen. Nearby activities: Bowling alley right behind the hotel. Food & drinks: Vietnamese 1 is great place to eat Pho.

Clean and neat, great service

So bougie. I love it

This first impression of staying at Embassy Suites has caused me not to ever want to stay again. The room was horrible. From dirty sheets to a dingy mildewed, rust filled ... more

Very clean and very well staffed, it was located perfectly for what we needed and there was only a few bangs on the ceiling from the neighbors upstairs. I actually slept ... more

Loud AC

The hotel is outdated, but the rooms are clean, and it's in a convenient location.

We stayed two nights. All the staff were helpful and pleasant. The hotel is very clean and offered an excellent breakfast. The woman manning the breakfast station was ama ... more

I was very excited to stay ant The Graduate after reading the reviews, however I was extremely disappointed. The hotel is an older hotel with upscale decor, but the clean ... more

I stayed here for a few night while in town for some business. The place is clean and decent enough. I had no real issues besides noise. It seemed like the walls were thi ... more

I am currently staying here long term for my job. I have been here for 5 weeks and never had my room serviced at all. Everything I needed I had to go to the front desk an ... more

Personnel pretty unpleasant to deal with BTW most reviews with 5* are fake (heavy duty SEO used here) Hotel kinda ok Elevator acts up, doesnt open the door to let you out ... more

Completely unacceptable service. Their website mentions offering shuttle service to and from the airport. I called the front desk at 11pm and was told they dont offer shu ... more

Absolutely loved my stay at the DoubleTree by Hilton Hotel Richmond - Midlothian! From the warm welcome with their signature cookies to the impeccable service throughout ... more

LOVED this hotel. I left an item in my room by accident. The lost and found division was AWESOME! They found my item, kept me up to date and sent it back to me. I cannot ... more

We reserved one night here before our trip and one night after. The shuttle took us to the airport but on the return shuttle wasn't running. Bernard was always smiling ... more

Nice hotel, GOOD GYM! FREE,SHUTTLE SERVICE,AROUND THE AREA!

Went for Comic Con, and I did not want to stay too close to the convention center. This was perfect!

Traveled here Easter Weekend to visit family and to relax. The staff here seemed nice but there was a Strong Weed smell on our floor and even seeping into our rooms throu ... more

Have stayed at better Holiday Inn Express. Staff was great. But will not be returning to this location.

Great pet friendly place! Spacious rooms (the corner/junior suites were SO big + great views). I was pleasantly surprised by this spot. Front desk staff was also very kin ... more

I had to put a star, but I didn't want to put any, I actually wanted to put a minus, they didn't have my room ready, I was supposed to be there at 3pm, I called because I ... more

Great Staff. Left my work cellphone behind and didn't notice until I was about a half-hour away heading north. When I called, staff located my phone and was glad to put i ... more

BUG CENTRAL!! DIRTY SHEETS!! STAY FAR AWAY!!!!!! Youre better off sleeping in your car!!!

It was a nice, cozy, homey, stay. With no bugs.

This is not a 5-star hotel, but it is 5-stars for the type of hotel it is. Clean room. Kitchen. Lounging space. A little apartment and so a nice spot to relax after a lon ... more

I can only rate the service. Jai, the manager, and the front desk clerk were exceptionally kind with me about rescheduling my stay as I had some medical issues. Eventua ... more

Place is a dump, staff are rude. Never going back. Bye

All staff was very nice & warm welcoming.

Coffee maker did not work, the shower supplies were empty Rooms: Need severe update

Very cool and professional staff. Helpful and informative as well. Friendly people with contagious smiles. Carmen is super sweet!! Rooms are clean and spacious for a reas ... more

It's very worn out. The toilet flush was malfunction. There were cracks on the walls, and the power socket was loosened. The photos on the booking website were 20 years, ... more

This place sucks. I reserved a room for 4 nights, I didnt stay for a single night. Slept in my truck the first night and checked out the next day because the place has mo ... more

Traveling with my family and young children for an event. The location was good but everything else was less than desirable. The room smelt like a pack of cigarettes ... more

this place was very luxurious and cool the staff is super nice and the rooms were very clean and the water pressure is great 10/10 would highly recommended Rooms: very c ... more