Richmond, VA Van Rental Agency

I would never rent from Penske again. They start off with low rates but are quick to add on fees and charge your card. The first truck broke down after about 4 hours of u ... more

The employees here are just the nicest people. Highly recommended.

Good sizes

I rented a cargo van to move a mattress, a futon, and a few miscellaneous items. The van ran ok except that a couple of times while I was stopped, the parking brake egage ... more

The truck was fine, but it took me over an hour to pick it up, they didn't have the furniture pads I paid for, and the cashier tried to get me to sign for the truck and a ... more

The GM- Jessica is rude and unprofessional. 2nd experience at this location. Zero customer service skills...and a terrible attitude toward customers and only seems int ... more

OZZZY is the man! Pick up and drop off was a breeze. Ozzzy went above and beyond to make sure I felt comfortable and safe maneuvering a trailer for the first time, and I ... more

Great experience everyone was so helpful thanks guys for all your help

Good truck good cost

My interactions with fetch was amazing. They guided me through each step that I needed to take. The process was easy. The customer service was outstanding. I will definit ... more

Christina Castro made my experience with Enterprise Rent A Car beyond amazing ! Her customer service is outstanding kind, helpful & she respond back fast. A guy also help ... more

Paid $400 out of pocket just to get denied for it because I don't have a credit card to put on file. NOT EVERYONE WANTS OR USES A CREDIT CARD. Then has a $500 hold on deb ... more

I have been in line at Richmond Airport for an hour waiting for my car. There is one person behind the counter servicing Avis and Budget cars. This is the longest I've wa ... more

So the experience was very lackluster. There was a lady who answered the phone when my fianc called the location, and she was very short and unprofessional. When I got to ... more

Customer service was horrible, the last checking is in on a tablet had two foot long crusty nails and was pecking at the screen trying to type acting like it was the scre ... more

Worst customer service ever. They don't honor a same day reservation and will tell you they don't have a car while giving out cars. The only response any question you ask ... more

nice customer services

Prices are crazy. I rented for a week at 400. Then added 2 more days they charged me over 300 for that.

Miss Paulette is great! Wonderful service and extremely helpful.

Great customer service!!

This guy is great, super helpful polite and Friendly !

Representative I worked with was very professional and customer service was great all around. Good customer service unfortunately seems to be rare these days but the proc ... more

This location doesn't have uhaul anymore. It is just a self storage facility. Very nice staff though

If I could give a lower rating I would. Store closes at 2pm but they closed at 11am during my pick up time. Disgusting service. Dont bother coming here. Edit: Then this d ... more

Staff was very pleasant

Owner if kind and more

Last minute move made easy!!

They last minute cancel my reservation saying Van got recall.. They just think customer can just shift their plans .. I am not sure what type of business they running her ... more

Rented 2 passenger vans. Vans were in great condition. Passengers were comfortable. Gerald the owner was great to work with and professional. Rental cost was very fai ... more

Two hours, sent me to 3 other locations - promising they would have my trailer. Never ended up with one. Didnt even get an apology or remorseful look. The GM ran around l ... more

Used this place and they charged me double. The $170 hold fee, originally $150. They another $173 upon return. Gas tank was filled to exact same level I received it, mile ... more

Very friendly staff. Was super easy and quick to pickup my Uhaul and it was a new and clean 10 truck! Dont find those that often. Best part is its at a gas station so ref ... more

Picked up my rental and was expecting to have gas. Tank was completely empty. I dont understand why I would need to stop to get gas before I even use it when I am paying ... more

"Sent me to another store"

It was great nice people I like my experience

They permanently closed.

We smoked a Jay Taylor n the truck. Yay

Customer service is terrible I wanted to fill my propain tank and she said go to a Gas company or grocery store. Smdh

We got just what we needed and had no issues.

Customer service gets a huge zero star from me. Made reservation online. Reservation wasnt honored and sent me on on my own to find another vehicle at a different locatio ... more

I rent here almost every week for work. The folks here are fantastic. Theyve taken care of me since I started renting about a year ago. Highly recommend to anyone looking ... more

Easy to return truck

I forgot her name but whoever I spoke with on the phone about editing my reservation was wonderful, professional, and super helpful. I'll prioritize this uhaul center ove ... more

Great customer service

Worked out perfect...make sure to get the insurance...we got stuck in the mud and the insurance paid for to get our,yayyy...thanks U-haul....be prepared to take several p ... more