Richmond, VA Van Rental Agency

Trucks are not in great condition. Returned the truck after hours and dropped the keys in drop box. Even after 3days you won’t get the statement/invoice. Better don’t ... more

Beverly @ the front counter is rude, disrespectful, and ignorant. I called to get a double charge corrected and she yelled and told me not to ever rent from them again. I ... more

Hassle-free rental. The owner is very easy going and good to work with.The rental was maintained well.

Easy to return truck

Worked out perfect...make sure to get the insurance...we got stuck in the mud and the insurance paid for to get our,yayyy...thanks U-haul....be prepared to take several p ... more

Great customer service

I forgot her name but whoever I spoke with on the phone about editing my reservation was wonderful, professional, and super helpful. I'll prioritize this uhaul center ove ... more

Jesus took an hour to do paperwork on the wrong truck, then when we returned it nothing but attitude.

You call they put you on hold and leave you there. Im definitely calling corporate on them asap 6/9/2023

Not enough staff. Long Wait times to check out. Aside from that it's a large location with a lot of inventory.

No one on site the day we went to clear out storage and settle account. Had to leave keys and lock at another location and start the process there. I had called a couple ... more

Fast easy rental, clean truck and great customer service.

The truck was filthy and literally had a homeless man sleeping in it. The steering wheel was sticky. The provided blankets were soaked in urine. The odor in the trunk was ... more

The truck i rented made a lot of noise while turning the steering wheel, and while applying the breaks. I rented for a day but needed more time i came in a requested they ... more

I have literally no time as I am very busy with work, But I managed to get time to write this review to let you know "HOW terrible Experience it is with U-Haul SERVICE" ... more

Company going down hill but less expensive

Charged $270 for a spare tire that I didnt touched they claim it was missing. Apparently it was never on there. Pulled A gun when I asked for proof. do not go there!!!!

Wont answer phone