Avis Car Rental

Mar 15th, 2024

Rented 2 passenger vans. Vans were in great condition. Passengers were comfortable. Gerald the owner was great to work with and professional. Rental cost was very fair.
Feb 22nd, 2024

I enjoyed the van for our Christmas get away. Check in and check out was easy and smooth the guy was very helpful and easy to get along with. I appreciate his help and will rent again. Thanks
Jan 3rd, 2024

Some screw ups in the system meant that there was no car ready for me, but the customer service rep, Gerald, was very helpful and got me on the road, in a different car, quickly.
Nov 7th, 2023

This place is shady. I called on the day of pick up to see if we could pick up our car at a later time, and 2 things were weird: 1) the phone call sounded very far away and crackled like it was a foreign call and 2) the rep said he tried calling me the day before, claiming that our reserved car was not available, but there wasnt a missed call or voicemail recorded on my phone. He also said that it was MY number that was shady, because I have an out-of-state area code, but this was weird to me. People usually get rental cars because theyre travelingdoesnt it make sense that my area code would be from a different state? Anyway, since our reserved car wasnt available, he wanted to charge us $8/day more to upgrade to a different car, which again, I thought was weird. If we booked a car that isnt available, wouldnt you let us rent a car for the same value? It wasnt like we upgraded to a fancier model either. It was still a Sudan that was just a little bigger according to him. To make matters worse, the rep was very rude when we actually went into the store. For some reason he was in an agitated mood and belittled me on how I didnt need to have a second driver assigned in our paperwork, but the website asked if I wanted to add one when I made the reservation, and Ive also never been to a car rental place that didnt ask that. I actually had to turn away from him and take a breath so I could keep calm and civil. Just because he was rude and angry, didnt mean I had to be. It gets better, too. We booked the car for 4 days, and drove it across a few states. When we were about to drop it off, the check engine light came on. No idea why. It made me feel like we were driving an unsafe car. What wouldve happened if we had to drive for a few hour more? The final nail in the coffin was after we dropped the car off and got the bill. We didnt pay $8 extra a day for our upgraded car, we paid an extra $10/day. The rep didnt even have the decency to be honest. Never going back to this place, and I hope youre never desperate enough to either.
Oct 22nd, 2023