Richmond, VA Cell Phone Store

Ok

Kevin was helpful and patient not just with me but with all other customers I saw walking in into the store. Highly recommended

Worst place to go some black girl and some black dude. Use my ID to get another line under my name. They were trying to be sneaky but I caught them and Ive been looking f ... more

Karina the manager its so nice she likes to take care customer she it's sweet lady I'm happy of the store

Great customer service

The phones are priced to high no good deals

Good service

Great store amazing employees. Will be back soon. I love metro.

They treated me like a criminal, just for asking them to change old phone number to new phone.

Didn't have not 1 kind of Android car charges under 49$

Great customer service!

Zain was absolutely phenomenal - very patient, kind, and informative. He was able to resolve an issue in less than 30 min that wed been struggling to fix through the Veri ... more

Very knowledgeable. Patient and polite.

Tooba did an excellent job helping me with my phone. Very much appreciated.

Best Autorized Verizon store

Great customer service. Great store location. Very satisfied

Ezeh was fantastic. Set my phone, watch, and tablet up.

A Number 1 Mobile &internet carrier Excellent customer Service.

Great young men who are working in this store. Very helpful & patient

Each time new people telling you different things rude people

Terrible service! I went there to check if I can move my service from another carrier to verizon. 6 sales persons sitting. They looked at each other. One of them got up a ... more

Great customer service

Love my new phone.

Provided much needed service.

Bad costumer service.will never go back .bad attitude,lazy not willing to enven help.

The guy was disrespectful to my husband. He was rude for no reason.

By chance he has the broken phone, he never answers there

His behavior is not good with customers, cheating customers.

Nice people in the store

Its okay

I got a phone from the really cool guy working there. I was told it would be 65 a month and my phone says it's 75$ this immediately reminded me how T mobile is shiesty. I ... more

Good customer service

Sold refurbished phones

Let me start by saying how grateful I am for this team of young people! Not just one but multiple people continue to check on me as I was waiting to be assisted. Overall ... more

They must have a representative in Spanish

Amazing experience! Thanks to Rod he hooked it up!!

Excelente

Awesome customer service! Kevon was very helpful and even stayed extra to make sure everything went well with upgrading 2 phone lines. I really appreciate their customer ... more

Never anyone there. My friend cant pay her bill. They go to lunch, dont leave a sign on the door telling you when they will be back. Bad service. I wouldnt have given the ... more

Paid

Good job and quick service

Seems to be short staffed, but Troy was very accommodating and willing to help me out with my service. He was also the only employee in the store at the time so I can ima ... more

Ciera Johnson was an amazing help! She made things super easy and fast I really had a great experience

Excellent services in this location.

I enjoyed Wally. Very knowledgeable and helpful. Have alternate suggestions provided through his store. My phone wasn't compatible but we were. A pleasant business experi ... more

WARNING: ALL OF VERIZONS NEW SAMSUNGS DO NOT ALLOW YOU TO CHOOSE BETWEEN 4G LTE AND 5G. THE 5G AREA OF SERVICE IS ABSOLUTE GARBAGE CONSTANTLY CUTTING OUT VERIZON HAD TO D ... more

Worst service, worst experience with Michael Mills the sales person there and the manager denied to show up and help, I dont know how this places stay open, is incredibly ... more

I went into this location because I lost one of my phones so I had to bring in a replacement phone. I was charged an activation fee which I was told I wasnt supposed to p ... more

The customer service in store was great. The WiFi and online customer service is found lacking. More to come.