Verizon

This location seems to suffer from absurd incompetence. I walked in without an appointment and tried to buy a new device to connect to my previously existing account - since my phone had been stolen. Yet these idiots insisted that in order to buy a device and connect it, they would need me to answer a verification text. A text that they would send to my stolen phone The manager didnt seem to see the implicit stupidity here. I offered my drivers license instead, but apparently government issued identification isnt acceptable enough to verify account ownership?! I promptly drove over to a different Verizon location, which was much more helpful and immediately allowed my to buy and connect a new device. As it turns out, this Patterson location is a franchised location, so its not truly a Verizon store with corporate training. And oh boy does it show. Avoid them!
Mar 19th, 2024

Great customer service!
Feb 19th, 2024

I have been with this company for god knows how long and they have always been great. Seem to be looking out for the customers best interest and offering the greatest device for the customers needs.
Feb 16th, 2024

went in for my first time in a year since it was awful last time, today veronica helped me and she was so slay, she helped me the second i walked in and was so sweet and professional.
Feb 6th, 2024

This location (Parham Rd , Beverly Hills shopping center) has horrible customer service. Try the West Broad location which is awesome. They were rude and didn't want to help. Also refused manager or managements name. I have been a customer since my first phone in 1994! I love Verizon but cant tolerate laziness and bad behavior! BTW-Nasir was the person I dealt with and i saw other bad reviews for him here. He is a horrible person, very disrespectful, I will spread the word on him!
Jan 3rd, 2024