Midlothian, VA Bank

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Refused to allow me to open a checking account due to me telling them i would be depositing many money orders. Their "preferred savings" rates are 1.5-2% points worse tha ... more

Very Knowledgeable and Helpful

Been banking with c&for since 03,and I've never had a problem with them. You always get a person when you call, and everyone is friendly and helpful!!!

Branch manager left the branch and went to winterfield branch leaving no one in authority or knowledge of how to assist non profit accounts. Sent us to winterfield, she h ... more

I love chase!!!!!

No customer service

I know it's hard for this bank to keep good employees long term, but the customer service is terrible, especially from management.

Everyone here is so polite and helpful! The merger has been stressful at times, but this branch has done their best to ensure their customers are taken care of.

Shannon is always a bright spot at the Sycamore Square branch. Aside from her smile while helping with everyday transactions, she is consistently patient with any out of ... more

Unbelievable they cannot be open to serve customers outside regular office hours like one evening per week or a Saturday morning like most banks - most likely to fail.

I came here to cash a check from over 45 minutes away and they closed an hour early that what the door says and online says. It's 11:13 and the doors are locked and no on ... more

Impossible to get in touch with. I called Ami multiple times and sent emails for absolutely no response or update.

They have been holding my insurance claim check for over a week denying me every which way they can. Then they had the audacity to ask me if the work would on my home had ... more

I had the opportunity to speak to the Consumer Regional President Debbie Coleman I have to admit, I was surprised she returned by call sooner than the time frame advised. ... more

I oder 200dollors 5dollar bill teller only $ 100 envelope When I go back they say l have to wait until they close 6:00 Bad bad experience

I have always received good customer service at this location!!!

I went in yesterday to open an estate account for my deceased relative. Conveniently, no one was available until the next day and said I should expect a call with instru ... more

Came in once the bank opened this morning, short line, I was the second person in line. The sweet teller was helping a gentleman and the machine they needed was slow or d ... more

I have worked with Wells Fargo since 2001 (Wachovia) and I have to say this branch is very well run and has the best, friendly customer service. The branch manager, Ross ... more

Customer service, or lack thereof goes a long ways. I am not a Wells Fargo customer, and recently had a 3 year old who desperately needed a restroom. I hurried into the l ... more

Moved into suntrust building needs to be marked as permanently closed at that location

Whoever answered the phone could not help me in any way. Had to call the 1-800 number.

Everyone was great especially Tristan but everyone was amazing and extremely helpful

Wanted to give a shout-out to Vivek; good man, very helpful and composed

2/29/2024 11:50 am Terrible customer service from Jamiliah. I feel like I've been discriminated against.

Branch Mamager Sinidu was very helpful, I came in to send western union, she told me about the bank she set up my account, went above and beyond, She helped me set up onl ... more

Very helpful

The staff is nice & very helpful, I just don't understand why this branch closes at 4pm! That's insane to me.

Absolutely awful service, worst location Ive been to.

I have been a business customer at Village Bank for over 10 years for two different companies. I love the personal touch and service that I receive here. Sandra, Peggy a ... more

Love this bank & its staff! Always friendly, always helpful! Got a 2nd mortgage loan with them thanks to much effort from Susan Hall. John, Lori, & others are always acc ... more

I'm closing out my Village Bank account once my pending charges clear and switching to Wells Fargo. I have zero issues with WF and C&F. Was planning on migrating my busin ... more

This branch manager or whoever he is calls me to tell me that he's closing our account. I asked him what was wrong, our account was in good standing. He says they can cl ... more

Have never had a bad experience here. Always a pleasure to deal with.

Wonderful staff, great service -- this is the LOCAL bank to use for small business and personal accounts.