Houston, TX Bank

I was told I had to come in to the branch to open a new account. Spent 45 minutes in the lobby because the person I had an appointment with, his office is not open. Durin ... more

I think I'll start off with the fact that they handed me 2 FAKE $100 BILLS and argued with me at the teller's Rather not they were real or not refusing to check even the ... more

You want to know what it was like to be Black in the 50's ? Go here they will show you in real time. You will be lucky to get service that is even if they acknowledge you ... more

Took forever just to get a a withdrawal! there were 3 staff members in the facility and I was the only costumer, very slow service!

I called with general question about business accounts and services. The woman that took my call was abrupt, didn’t want to answer simple service related questions, or ... more

Poor Customer service Never Answering phones and wonder why they are closing hundreds of locations around the country ..no quality at all

Lied to me and told me I had to come in person to close my account when I literally made my account online. App does not work AT ALL this bank is a waste of time Finally ... more

Excellent service, very friendly, they explain everything in great detail and best of all in your preferred language.

Chase has too many customers and cant do what they promised. Period.

Do not use this bank if you are black trying to cash your check they will profile you and claim its a high risk check just because your are black, they only do this in bl ... more

(Translated by Google) Very efficient and fast staff (Original) El personal muy eficiente y rapido

it was good

Horrible customer service I was not able to withdraw MY OWN money out cause my license was expired by 2 weeks thankfully my husband was with me and on the account so h ... more

Jason is the best thank you for the loan help

The staff here are amazing always so courteous. Very helpful and friendly.

DO NOT BANK HERE! This bank is a fraud! Stealing people identity and then giving you a bad name! Im telling everyone not to bank here, including businesses! Go somewhere ... more

Always very helpful here

(Translated by Google) One of the best banks to serve customers very friendly girls. (Original) Uno de los mejores bancos en atender a los clientes las chicas muy amables ... more

This branch of First Horizon has been downgraded to a "Banking Center" where basically just one drive through lane is open and they can't do most of what you need done a ... more

Good customer service, very professional. Thanks to you Chayn and to all your teammates!!

The employees at this branch are always helpful and kind.

This is the WORST BANK EVER!!!!! Bring back BVVA definitely going to another bank

Never done my work here . Always some issues there.

-5 for not following their own published protocol taped to the door about my right to wear or not wear a mask. Please is not a commandment , mask Nazis.

The relationship manager, last name Ventura is a racist. Im a black man and as soon as I walked in, she had an attitude. She clearly didnt want to, nor know how to help m ... more

Don't trust the tellers, don't trust the bank.

Worst location in the area. I go to the drive thru and I send the check with account number debit card and Texas ID and they send back for a deposit slip now I’m want a ... more

Be aware in this bank they lost $300 They deposit the money print the recibe I got the recibe and then they told me the money is not complete lost the money

Independent Bank is the most friendly bank.

This is great bank with great customer service. No hidden fees or extra fees as other well known banks.

I was completely discriminated on this bransh to the manager when I want open my commercial account I not recomend

I am a Security Officer at Bank of Hope. And I have observed the professional attitude with the bank's employees they very helpful with the customer and with each other t ... more

Great experience! Everyone is so welcoming and assist us at another level. Can’t compare to any other bank in the area. I moved all of my financials with them. Really r ... more

Worst service.all of the staff is lazy rude and very very disrespectful and chase band never took any action even alot of peoples comments.

Highly recommended branch manager, Brandon, for going above and beyond to make it a great experience. He's knowledgeable and helpful with my CDs and secured loan.

Chase is one of the best in customer service.

I stayed very disappointed from this branch after my couple visits there. In both cases I was declined in appointment. In the first visit, even my request was declined, I ... more

Useless

Terrible location. They are very rude and condescending at this location. As a bank I love bb&t but I do believe that they need to let go of the rude employees at this lo ... more

Horrible customer service ATM wont work properly for the 3rd time my money got stuck in the ATM i ask for help the just ask me to call customer service, customer service ... more

Worst bank one can have a business and/or personal account with. It's no surprise they are closing bank. Terrible customer service, nobody knows anything when you walk in ... more

Congratulations on the excellent service from Evelyn Gmez and Dorina Ortega!!! Very willing with the client and taking care that everything is correct in the movements to ... more

Very unprofessional staff. Becky is the worst.

This branch has become like family to me. Even during their adversity, post Hurricane Harvey flood gates being opened, they managed to move to new location & set-up busin ... more

This lady has no idea about the bank and is running the bank So so so so so bad service by Ana trevino She has no idea what she is doing Dont go there save your time choo ... more

Prosperity is a good bank and this branch has helped me in the past. Their employees are courteous and polite not to mention professional. Thank you Prosperity Bank.

Woke up to my bank account being closed. Was told I would have to open another one.because it was over drafted to long. How is it that I cant over draft willingly. But mo ... more

Wish I could give less that 1 star. Javier Hernandez was so unprofessional. Rushed me, talked to me like I was incompetent, disrespected me. I will never be visiting this ... more