AT&T Store

After being told by another location that ATT did not carry a wifi Hotspot, even after showing them one on the ATT website, I went to this store. The staff there was both amazingly professional and exceptionally helpful. They were not pushy and overall made my experience one of the best I have had with an ATT store.
Apr 6th, 2024

The manager Melissa was great , very knowledgeable of everything I asked.
Mar 15th, 2024

Melissa and Isaiah were so much help tonight. Ciara helped us when we had came in last week without our daughter so we kind of knew what we wanted for her 16th birthday. But Isaiah and Melissa went above and beyond to make sure my daughter had everything for her new phone tonight. Couldnt ask for better help since they stayed late for us.
Feb 24th, 2024

Everyone at the AT&T store in Jacksonville has been so helpful. Isiah, Ciara and the manager Melissa were so helpful and got me set up with the best plan for me and a new phone. Great customer service and highly knowledgeable! Thank you again!
Feb 21st, 2024

This store and company scammed me out of over 20 hours of my life...let me explain. (Tl;Dr they scam me out of $110 bucks I went to Boost Mobile instead, I'd suggest them, no I don't get paid for this) The pudgy guy here with the beard, I think his name was Shawn, a couple months ago he signed me up for tons of things I did not ask for or want to pay for and I "couldn't" see it until after I signed the contract. My own stupid fault for trusting this joker! All in all they signed me up for $300 a month in phone bills! This is not an exaggeration. Wouldn't tell me the prices of things, and was told that I couldn't see any of that stuff until I was signed up. I was told that I could cancel and return the equipment if I was unsatisfied, but just to sign up no harm no foul right Well they charge 55 dollars per device for a "restocking fee", because it's so hard to type into a computer they have one more of a device right? Well I spent a total of 12 or 13 hours over the course of a week talking to AT&T customer service at their central office trying to have someone fix my problem. I was told they would refund me the $110 in restocking fees. The check never came. Weeks go by and it never comes. I call them back, they have no record of it ever happening even when I give them my case number. "I don't know why you were told we would do that we never do that sir". They claim it has to be approved by and come from the general manager of the store. So I go into the store for the third time now, 30 minutes from my house mind you, to be refunded my money and obviously she tells me she isn't allowed to do that, I have to get approval from the central office. What a ridiculous scam! Scamming a one-income family with two children under two years driving a 20 year old hand-me-down van when I bust my tail working 50+hours a week on base! Between the money and time I took trying to fix this it cost me over 20 hours of my life. Don't trust them. Boost mobile has been very good to us, nothing hidden and I get great signal this far all over eastern NC. And no they aren't paying me to say this or something, just want to help out anyone who sees this go where they should go around here.
Dec 5th, 2023