Chapel Hill, NC Bank

Worthless costumer service. Needs to have better management definitely, No communication.

I opened a checking account the people were very chill and it was generally a pretty quick and nice experience

Worthless costumer service. Needs to have better management definitely, No communication.

I just want to thank this team and the amazing work they did to help me out of an incredibly tight situation. The whole team got together to make sure I got through it, a ... more

Emily is incompetent and unable to even submit a loan application properly. She has caused my grandmother so much stress, she should find another career and stop wasting ... more

Teller had me endorse a check and then refused to cash it because he "didn't have the cash" Lying undertrained staff creates security risks for clients then smiles about ... more

ATM is 3.50 for non-bank users. Handicap ramp had a pipe cover askew. Potential trip hazard and poor design. Convenient location.

I Bank here for personal and business, and they always go above and beyond what I need. Malcom once certified 11 checks so I could pass out payroll to my guys when I ran ... more

Staff was nice..helpful..polite...they wanted to help me...thank you!!!

Seems like they are not wanting to help customers. Point you to the teller machine or another branch. Going to switch to SECU in Chapel Hill

Worst customer service ever. Not talking about being friendly but rather following up on banking issues that occurred-no return of phone calls, texts and emails.

Worst Truist branch ive ever visited. Waited 25 min in the window to exchange money then was told they couldnt exchange it.

I want to give a big shout-out to the new branch manager, Chad Fritz. I went to this branch to get a insurance check endorsed around lunch time. Chad helped me went throu ... more

AMAZING CUSTOMER SERVICE! The whole staff is friendly and efficient. The branch manager is always willing to help, and even pulls people out of line to help faster. Derek ... more

Promised a rate exception and they never delivered. Seems borderline fraud. In process or dumping these guys after decades of banking there. Zero integrity!

I made an appointment at this location using the WF app and I could not be more pleased with this service. This eliminated waiting or worse learning I needed to go elsewh ... more

Robyn is the best

One hour call wait times to speak with a banker. Website feedback buttons don't work. Obviously not concerned with their customers experiences. I do like how the everyday ... more

Excellent customer service, both in person and on the phone. (They actually answer the phone, which is not always the case at bigger banks.) If there's a problem, they so ... more

The drive through service is EXTREMELY slow. Came to deposit one check and it took an over 5 minutes to deposit it.

Very professional and kind!

I like this quiet bank. Everyone is friendly and patient. Even though I don't speak English well, everyone helped me and resolved everything well. Even when opening an ac ... more

Wrong location. I can only see their ATM machine

I asked her to explain a policy and when I disagreed even though I complied she still refused to cash my check even after I jumped through her hoops.

Unfriendliest teller I've ever encountered at a Suntrust. Kind of had an attitude when I said I was putting some funds in my savings. I don't know why some people work wi ... more

ATM is 3.50 for non-bank users. Handicap ramp had a pipe cover askew. Potential trip hazard and poor design. Convenient location.

In my tenure with Bank of America Ive faced racism, harassment, abuse of my privacy and just complete disrespect. My current manager has been emailing other mangers about ... more

ATM is 3.50 for non-bank users. Handicap ramp had a pipe cover askew. Potential trip hazard and poor design. Convenient location.