Wells Fargo Bank

One hour call wait times to speak with a banker. Website feedback buttons don't work. Obviously not concerned with their customers experiences. I do like how the everyday checking account comes with an automatic savings account though.
Nov 2nd, 2023

Came into the bank around 9:15 today. First they wanted to sign me up to wait in line for a banker but the software was not working. But I did then get a banker pretty quickly. So I needed to make a large wire transfer for a home closing tomorrow. So Bennett and I put everything in. He said it should appear before 2 pm. Well at 4 I luckily called to see why it had not appeared in the lawyers account. The person I talked to put me on hold and came back a few minutes later saying okay it should appear soon. I said you mean it had not left the branch? He said it was a fail safe process that these had to be approved. But then you have another process that it would have been approved before 5pm. So the bank would be closed and I would not know what happened. My son by the way made his transfer an hour or more after mine and it appeared at the lawyers account an hour later. And you charge $40 for this service? I think Bennett did his job. Someone above him is not checking their pending transactions. Very poor customer service. We have at least 20 business and personal accounts with you. Tell me why I should stay with Wells Fargo.
Aug 28th, 2023

Jun 28th, 2023

Mr. Eric & Mr. Thomas were wonderful people at helping my brother & I out with our paperwork we needed to get done yesterday. This is why I gave Wells Fargo Bank 5 stars. I hope that Mr. Thomas & Mr. Eric get paid their money's worth & the some for a JOB WELL DONE!
Apr 20th, 2023

Poor customer service. I waited over 10 minutes for someone to help me with notarizing a document. No one came to help. A bank worker finally came into the bank, said hi, and went in to her office and did not come back out until I left the bank without being helped. Once I was outside, she came out of her office to help the last person in line. Never had such poor service from Wells Fargo. I am strongly considering moving my account elsewhere.
Mar 31st, 2023