Pinnacle Financial Partners

Feb 24th, 2022

I asked her to explain a policy and when I disagreed even though I complied she still refused to cash my check even after I jumped through her hoops.
Nov 24th, 2021

Through many acquisitions and mergers, some of the bank staff remain the same folks we have done business with for the past 15+ years. We appreciate that they value long-time employees who deliver friendly, personalized service!
Apr 14th, 2021

I never thought I would do a bad review for Pinnacle Financial Partners but today i had a terrible experience with the branch supervisor, Dominique. I have never had a unpleasant experience but I also think its very unprofessional to speak to a customer with disrespect in their tone over a refund. My account is very personal, but I have never had someone go through my account and personally insult me and how things have transpired on my account which is none of anyones business but mine. I understand being firm in a decision but communication is all about tone and what you say and how you say it. Always choose your words wisely because you never know when someone else is listening. Im sure viewers may not agree but this was my experience. Gertting a call from the regional manager along with her supervisor was very refreshing. He PLESANTLY explained to me the reasoning for her decision which i understood but he agreed that her tone and how she communicated to me shouldve remained professional no matter what. Always be the professional!
Jan 23rd, 2021

Feb 21st, 2020