Hertz Car Rental - Hackensack - River Street HLE

(Translated by Google) The customer service is horrible in this location. I am still waiting for the deposit and it has not been returned to me. Apart from the fact that it was delivered before the time and still they have not refunded my money (Original) El servicio hay cliente es horrible en esta location . El depsito an lo estoy esperando y no me lo an devuelto . Aparte d que se entreg antes d tiempo y an as no me an devuelvo to el dinero
Jun 28th, 2023

Jun 26th, 2023

I did a reservation from Uber I went there they dont even have any cars horrible, all hertz I been they all have 3 stars
May 19th, 2023

Worst experience trying to rent form this Hertz location. I arrived on time to pickup my reservation, I was told the car needed to be cleaned first, I waited 30 minutes and noticed the car was just sitting there and the gentleman had stop cleaning the interior, no one had notified me that the car was ready. I asked the gentleman at the desk when will the car be ready, he said the key is in the car and I can take it. I inspected the car, outside of the car was filthy, they made no attempt to clean the exterior, lots of scratches and dents on the outside, right bumper was pushed in like the car had been in an accident. I asked the agent if I could have another car and I explained to him why. He said he would speak to his manager, manager came out and said whats wrong with the car, I explained to him that the car had dents all over, the front of the car was pushed in like there was an recent accident, exterior of the car was dirty. The SUV was basically a beat up 2020 pathfinder. The manager stated that all the dents were well documented and I would not get charged for it. I told him that because I was paying, I would prefer something in better condition, he said unfortunately he only have a compact SUV available and my reservation was for a standard SUV. There were four other SUV on the lot that he could have switch the car for but he was not willing to. He left me with no choice but to cancel my reservation which i had to wait another 20mins for. Wasted 2 1/2 hours. I would never ever rent from this location or recommend it to anyone. Worst customer service I have received from Hertz in my 20+ years of renting. STAY AWAY FROM THIS LOCATION!
Jun 27th, 2023

This is a very unprofessional business. They did not honor the car that I booked through the application, saying they have no control over what goes on the website. Additionally, the manager working is very unprofessional. He hit my car door with another car door and when I approached him, he got defensive and acted as if he can't see the dent. This was a very weird and unusual experience.
May 15th, 2023