Reno, NV Cell Phone Store

I am only giving 5 stars due to everytime i came in for any of my Verizion needs! Collin Has been so wonderful. He deserves a promotion. I have never meet anyone that kno ... more

Worst customer services i have ever seen . Employees dont know about their job

Usually don't shop this location because of former manager's attitude & just bad service. But today, Lydia was amazing. Took care of all my issues. Answered all my questi ... more

This store is the absolute best. Clean and very friendly. John has been the most honest and caring rep. He carefully assesses our requirements , and provides the best op ... more

Great service Staff was kind helpful and understanding my elderly mom

Rude, rude, rude, I went in to ask if I was allowed to trade in my phone or upgrade my phone from the plan I have now and the responses were served with attitude and ugly ... more

My husband and I came here to get a phone for our son. Antonio helped us today and was polite, professional, knowledgeable and provided exceptional customer service and a ... more

Elijah was very helpful. And very informative.

Do not go to this store if you want to open an account and trade in ur phone. They say it takes 48 hours to activate a phone that is a whole bunch of hog wash. Also, espe ... more

Friday October 21, I stood in line for seriously 20 minutes. I was there to upgrade my phone and pay my phone bill because I have to pay in cash now because I was one of ... more

Excellent service! They fixed an old MacBook for us (a Bios issue ) and also updated my old iPad and now things are working again!

Used to be really nice, but no longer helpful

Good service

Best experience at a phone dealer !! U go girl! It was Saturday and I couldn't believe how fast.

I LOVE this repair store! Unfortunately I've had to visit 3 times now but they are always kind and very quick to get the job done! Same day is AMAZING. Three times now an ... more

Excellent service from the person who assisted us

Grace was helpful and polite. Great customer service!

This rating is for Lily who is great and really seems to have found the right career choice that being customer service. She welcomed me in right away and waited to carry ... more

They wouldn't let me get a phone because of money owe them from when I was in high school. Remember back when cell phone companies used to unfairly over charge you if you ... more

Supervisor and staff are less than effective, almost completely useless! Do not know how to input phone numbers correctly or do a phone port! And don't expect anyone ... more

The main person, I think Amy was her name, was very helpful and stayed involved to make sure our new phone was set up. Parking lot was a bit of a challenge.

Gave me wrong information on how to move my current Fiber service to new house. Told me I could not move the router and I'd have to cancel service on my old router, inspi ... more

Adriana was fast and got me a phone got it all set up for me she was just wonderful and I give her five stars I love this store I carry four lines with Metro wouldn't wan ... more

Agree with another commenter: NEVER LIE TO YOU CUSTOMERS. However, an even bigger issue is most staff are winging it and, otherwise, downright incompetent. All they want ... more

Good customer service. Bad coverage.

This store is a joke! Their working hours are inaccurate - one of the employees told us they dont know if the store will be open tomorrow and at what time exactly they wi ... more

Very helpful

Bought screen protectors for our phones, was told they would replace the screen protector if they broke or came off. Now that mine broke, they deny ever saying that. $6 f ... more

The store is not even there anymore take it off the internet

All new phones are shipped None here in stock LAME

Staff worked diligently and quickly making the process smooth and fast. At the same time very friendly to my 1 year old. Great store and great people.

Jeremiah Harmon at this store was incredibly helpful. My Iphone broke under strange circumstances and he suggest I take it to the apple store and see if they with fix it. ... more

Ive been with AT&T for about three years and recently had so many issues. AT&T is the worst service out there. From charging me 280 a month now Im paying 580. A month. Th ... more

They ordered the piece in less than 1 day and it took them less than 1.5 hours to fix my phone. Impressive service.

To many young people that don't have abilities to fix problems on other phones other than Apple.

Always a good experience going to the adult toy store! So many great gadgets to buy and the associates are always professional.

I have been trying to contact the store manager since March about my phone rebate with no response from corporate.

Really cool place

Nice employees & great at communicating. Very well worth visiting

The staff friendly and fully help

The people that work there are very professional

Best phone repair in town This guy knows his stuff!!!

Sarah was great, kids were excited for Pokémon cards they are getting harder to find.

Visited this location today to become a customer. I knew what I wanted and I had received instructions prior to my visit on what I would need to bring. The heavy set ... more

I am so pleased I trusted the 5 star reviews and took my unwanted gold and silver items to Reno City Gold & Jewelry. Joel examined, tested, and weighed each piece in fron ... more

Anna is a SUPERSTAR At customer service! She was so kind and helpful when I brought in my new to me phone to be set up. Thank you Anna- I wish there were more sweet peopl ... more

AT A BOY CUSTOMER SERVICE

Both Virginia St. and Meadowood Mall stores in Reno NV 8/27 & 8/28/2021, excellent service! Sharon Cusamano and Patrick at mall.

Ryan helped my peace of mind by restoring my refurbished M1 iPad Pro, back to it's original working state! Pesky charge ports that drain the battery dead, must be seen be ... more