Hours

Tuesday:
9:00 AM - 8:00 PM
Wednesday:
9:00 AM - 8:00 PM
Thursday:
9:00 AM - 8:00 PM
Friday:
9:00 AM - 8:00 PM
Saturday:
9:00 AM - 8:00 PM
Sunday:
10:00 AM - 6:00 PM
Monday:
9:00 AM - 8:00 PM

Chamber Rating

4.0 - (234 reviews)
158
16
13
6
41
Read Our 234 Reviews

Chamber Rating

4.0 - (234 reviews)
158
16
13
6
41
  • Alycyah Boothe

    Nice employees & great at communicating. Very well worth visiting
    Apr 8th, 2024

  • Cassandra Jenkins

    I Visited the store yesterday in regards to separating my account from the primary holder who already authorized permission to at&t after many attempts w customer service reps over the phone. I spoke to a girl in store yesterday and explained my frustrations! And confused to why I dont have an active account! She told me she would be able to help me resolve the issue in store so I scheduled to come back the following day! I called the store ahead of time prior to coming in and re explained what their rep told me in store yesterday to get things communicated and resolved and the gentleman I spoke to over the phone was very RUDE and condescending! He kept interrupting me and than He said no chick was in his store yesterday in regards to the matter I was explaining! Basically saying I was a liar and that theres nothing they can do! I asked him to not refer to me as a chick and to not speak to me this way. I asked for his name because he was so unprofessional he immediately hung on me. I called back another rep answered who was a female I asked to speak to the gentleman who was so rude and hung up she than proceeded to tell me she cant give out names and so I said I want to speak to a manager. She told me he would not be in until 1130 so I asked for her name as well she did not comply and I told her I will be in personally to get their names and speak to the manager directly! I finally went into the store and spoke to the young woman who was also very rude and explained to her Im filing a complaint and that I should not be treated this way. I only wanted my phone problems to be resolved! She gave me her name w attitude after many attempts of asking and I spoke to customer service over the phone at the same time who notated the entire interaction . I will never step back in that store again. Its a joke. Poor customer service! Look for a new job if you dont have simple hospitality for your customers!
    Mar 23rd, 2024

  • R B

    DO NOT DO BUSINESS HERE. This store made a major error when processing my transaction that cost me money. I returned multiple times to try to resolve the issue and was assured they would fix the error. I spoke to several salesmen and the store manager. Ultimately, they are just salesmen, and correcting their mistake does not get them money, so it was apparently not worth their time. This is an authorized retailer, not a corporate store. These people are making commissions on sales and are not held to the same standards as actual At&t customer service reps. I recommend you call At&t directly for any services or at the very least visit a coperate store. (Plumb Lane, Los Altos, DelMonte)
    Mar 19th, 2024

  • Lisa Lee


    Mar 11th, 2024

  • Gabriel Loken

    This AT&T authorized retailer is awesome! The staff is friendly and helpful, the store is clean and well-stocked and Nick, the manager, is very professional. I highly recommend them!
    Mar 8th, 2024

Read Our 234 Reviews

About
AT&T Store

Stay connected with AT&T in Reno. We offer phones, tablets, smartwatches, and connected devices from all of your favorite brands. We also offer wireless data plans in Reno for every need. Enjoy the flexibility of an Reno prepaid phone plan—with no annual contract and no credit check. Get unlimited text and data with AT&T UNLIMITED ELITE. Get nationwide AT&T 5G service, which comes with all of our unlimited data plans for no extra cost.

Contact Info

  •   775-747-8788
  •   (775) 687-0505
  •   Facebook

Products

  • Cell Phones
  • Tablets
  • Accessories
  • cellphones
  • wireless phones
  • internet
  • TV service
  • smartphones
  • prepaid phones
  • Wireless Plans
  • Wearables
  • Small Business Solutions
  • Internet Services
  • Prepaid Devices

Services

  • Wireless Bill Payments
  • Equipment Trade-in & Recycling Program
  • Small Business Solutions
  • Beats by Dre
  • Bose
  • Headphones
  • Tablets and Accessories
  • Free Consulting on Devices
  • Prepaid - GoPhone Refill
  • iPhone Repair
  • Screen Repair

Brands

  • AT&T
  • Apple
  • DIRECTV
  • Kyocera
  • LG
  • Motorola
  • Samsung
  • Sonim
  • Beats
  • BlackBerry

Questions & Answers

Q What is the phone number for AT&T Store?

A The phone number for AT&T Store is: 775-747-8788.


Q Where is AT&T Store located?

A AT&T Store is located at 10190 N McCarran Blvd Suite B, Reno, Nevada 89523


Q What is the internet address for AT&T Store?

A The website (URL) for AT&T Store is: https://www.att.com/stores/nevada/reno/33230?source=E-g2s10000000000X&wtExtndSource=stores


Q How big is AT&T Store?

A AT&T Store employs approximately 20+ people.


Q What days are AT&T Store open?

A AT&T Store is open:
Tuesday: 9:00 AM - 8:00 PM
Wednesday: 9:00 AM - 8:00 PM
Thursday: 9:00 AM - 8:00 PM
Friday: 9:00 AM - 8:00 PM
Saturday: 9:00 AM - 8:00 PM
Sunday: 10:00 AM - 6:00 PM
Monday: 9:00 AM - 8:00 PM


Q How is AT&T Store rated?

A AT&T Store has a 4.0 Star Rating from 234 reviewers.

Ratings and Reviews
AT&T Store

Overall Rating

Overall Rating
( 234 Reviews )
158
16
13
6
41
Write a Review

Alycyah Boothe on Google

image Nice employees & great at communicating. Very well worth visiting

Business Response on Google Apr 8th, 2024
Hi Alycyah, we are thrilled you had such a positive experience in our store! It is because of customers like you that we love what we do. Thank you for taking a moment to let others know about your experience. If you need anything else, you know here to find us or schedule an appointment at attvip.com.

Cassandra Jenkins on Google

image I Visited the store yesterday in regards to separating my account from the primary holder who already authorized permission to at&t after many attempts w customer service reps over the phone. I spoke to a girl in store yesterday and explained my frustrations! And confused to why I dont have an active account! She told me she would be able to help me resolve the issue in store so I scheduled to come back the following day! I called the store ahead of time prior to coming in and re explained what their rep told me in store yesterday to get things communicated and resolved and the gentleman I spoke to over the phone was very RUDE and condescending! He kept interrupting me and than He said no chick was in his store yesterday in regards to the matter I was explaining! Basically saying I was a liar and that theres nothing they can do! I asked him to not refer to me as a chick and to not speak to me this way. I asked for his name because he was so unprofessional he immediately hung on me. I called back another rep answered who was a female I asked to speak to the gentleman who was so rude and hung up she than proceeded to tell me she cant give out names and so I said I want to speak to a manager. She told me he would not be in until 1130 so I asked for her name as well she did not comply and I told her I will be in personally to get their names and speak to the manager directly! I finally went into the store and spoke to the young woman who was also very rude and explained to her Im filing a complaint and that I should not be treated this way. I only wanted my phone problems to be resolved! She gave me her name w attitude after many attempts of asking and I spoke to customer service over the phone at the same time who notated the entire interaction . I will never step back in that store again. Its a joke. Poor customer service! Look for a new job if you dont have simple hospitality for your customers!

Business Response on Google Mar 28th, 2024
Hi Cassandra, we sincerely apologize for any frustrations caused during your recent visit. Your feedback is taken seriously, and we're committed to making the necessary improvements. Thank you for giving us the opportunity to learn from your experience, and we hope to provide a better one next time.

R B on Google

image DO NOT DO BUSINESS HERE.
This store made a major error when processing my transaction that cost me money. I returned multiple times to try to resolve the issue and was assured they would fix the error. I spoke to several salesmen and the store manager. Ultimately, they are just salesmen, and correcting their mistake does not get them money, so it was apparently not worth their time.
This is an authorized retailer, not a corporate store. These people are making commissions on sales and are not held to the same standards as actual At&t customer service reps. I recommend you call At&t directly for any services or at the very least visit a coperate store. (Plumb Lane, Los Altos, DelMonte)

Business Response on Google Mar 24th, 2024
Hi R, we're sorry for the negative experience you had in our store. Your feedback is taken seriously, and we're actively working to address the issues you've raised. We appreciate your patience and hope you'll consider giving us another chance to provide the excellent service you deserve.

Lisa Lee on Google

image

Business Response on Google Mar 10th, 2024
Hi Lisa, we appreciate your review and want to thank you for shopping locally with us! We are committed to delivering an excellent customer experience and reviews help keep us inspired! We hope to see you again soon. You can book your next appointment at attvip.com.

Gabriel Loken on Google

image This AT&T authorized retailer is awesome! The staff is friendly and helpful, the store is clean and well-stocked and Nick, the manager, is very professional. I highly recommend them!

Business Response on Google Feb 17th, 2024
Hello Gabriel, thank you for taking the time to leave us such a nice review! We are glad to hear you had a positive experience at our store. Feedback like yours is invaluable to our team members. If you need anything else, you know where to find us or schedule an appointment at attvip.com.

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Overall Rating

Overall Rating
( 234 Reviews )
158
16
13
6
41

Write a Review

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