Hertz Car Rental - Romeoville - Bolingbrook HLE

Jamie Trobiani _{on Google}

May 2nd, 2023

After Plainfield store didn't have the car I ordered Hertz made a reservation at this store. I arrived to find the store closed and the employee was late. I went inside and he claimed he didn't have a vehicle for me. I could wait an hour or two and he might have one for me. I left my second hertz store without a vehicle. Very unprofessional staff

Kindall Pullen _{on Google}

May 21st, 2023

DO NOT RENT FROM HERE!
I left my original review on 4/28 it was posted and now I cannot see it.
I booked a car for pick up at 3. I received a phone call an hour before my reservation stating they had no cars. The employee did not even attempt to help me find another vehicle. She told me to call customer service. I contacted customer service and was offered another car about 30 minutes away and $75.00 upcharge for the same size vehicle. She also told me that I was not charged because I did not prepay. I asked to speak to her supervisor, she took my contact down and told me I would get a call in 15 mins. Here we are 5 days later and no return call.
Thank goodness Enterprise assisted me with no issue and they were cheaper
Update: 5/08 the location charged me $48.77 for a no show fee and $12.19 in gas fees for a vehicle I never rented. I was told that I would not be charged until pick up. What a mess!

Mo Adam _{on Google}

Apr 30th, 2023

Good service

Modded Android TV _{on Google}

Apr 25th, 2023

Rented a Tesla that was supposed to be ready at 3:00pm. When I arrived it took 2 representatives about 50 minutes of bouncing me back and forth, ignoring me, and then after 50 minutes they decided to vacuum the car because it wasnt ready for pickup. Terrible customer service.