Jacksonville, FL Telecommunications Service Provider

Great customer service from Matthew. He made my day!

The salesperson was very nice and helpful. She did all that she could to fix my phone issue. She was very patient and did her best to help fix my phone.

Alondra y Yibelys han sido de mucha ayuda. Perfecto servicio, recomendado al 100%.

Everything outstanding. The exact opposite of previous service provider. (note: previous service provider should be nonservice provider.

Tried to do a warranty exchange with this store and the manager on duty (7:30 at night) wouldn't accept the exchange even though it was authorized by T-Mobile. He stayed ... more

Sonesh was extremely helpful w our new service and phones.thank you so much excellent service. 5 stars

Sold me a $100 case I was able to get online for less than 1/2. Wouldnt take it back after 15 days even though it was unopened Long time customer ready to move on.

Great ppl very helpful to me

Came in to check on the status of my phone shipment. For some reason money was taken out of my account before my phone shipped. Not supposed to happen like that. Nae got ... more

Edmond healed my sick android in no time. Another TMobile started the process also. Yet now my phone is not losing power as it was. Happy all the junk is gone.

Ghetto store and company. The district manager and men hired are creeps.

Wish they had more phone but overall it is a great location

Everyone was courteous and friendly. Mission was accomplished pretty quickly and painlessly.

Michael Katzmayr is a rockstar! If your company has telecommunications needs, Michael is your guy! With innovative products, he can deliver just what your company needs ... more

Some of the most undertrained staff I’ve ever run into. They were having to google how to do their jobs. Poor staff is clearly given no resources to be helpful.

Had my assistant bring my new phone in because it wasn't connecting to 5G. Gave my assistant explicit details about the issue. The rep looked at the phone and saw it was ... more

Don’t pick up the phone

Naj as well as Amanda was so helpful we had purchased a phone online and it was locked. There were able to get his phone all squared away. So thankful for them.

Wow, bravo for Sal. Such great customer service. I definitely recommend this place to anyone and everyone!!! Thanks Sal!

The staff at this location is sluggish and unprofessional. By the time one of them decides who will help a customer, you can leave and go to the river city location. One ... more

So I recently had an issue with my old boost phone. The representative "Z" was extremely helpful and nice to me with everything I needed...very professional and appreciat ... more

Great customer service.

The girls were very kind and helped my family and me with what we needed, Cubanita and Erika.

Mpcs @ Regency is the BEST! Dariel and Nemo were Awesome and got me fixed up fast!! Thank You!

I went in to the store and as soon as i entered i was not greeted and all employees proceeded with their conversations. I introduced MYSELF and asked fir some help as it ... more

We went to the T-mobile store to fix my phone & see if they had any of the special solar glasses. The staff were pretty quick to help the group of people that kept arrivi ... more

Came in around 3:45 today 3/30 for a screen protector my first time coming here , Not sure his name but he had curly hair made sure I was in and out & provided excellent ... more

Why is there never a good working phone number listed that someone will actually answer for any of the metro pcs stores.

Great service. The store personnel provided information on warranty service.

Best experience I have ever had at a phone store hands down, the energy was positive and enthusiastic. The service team was super friendly, helpful and very efficient!

I wish I could give the no stars. Switched to tmoble this past weekend. They were pretty helpful when they were tranfering my 6 lines over. When I went back in to get ... more

needs to build a 24/7 rapair shop i got my phone from a different t mobile though and my phone model is a samsung galxy 10 or 11 or 10 normal or pro can't remember if pro ... more

Super duper fast. Metro pcs is wild and out of this world great service. I'm a happy customer. I'm sending all my family members to metro.

If your in need of a new phone , if your in need to add a new phone line to your account and get the best service ever go see Gerald & Visa

Delicious food

The store manager or shift leader or whoever he is chewing out the employees (telling them they should be making more sales than he does) in front of myself and other cus ... more

Omar and Heal Were of excellent help. They really took their time and help to buy and set my phone up completely!!

On 3/18/2024, no employees showed up until 10:15 a.m. and then they said it would take 30 minutes for them to open the door and be operational. Pretty disappointing.

Wilfred is a very helpful rep,we will keeping going back to him for great service.

Very helpful

Super duper fast. Metro pcs is wild and out of this world great service. I'm a happy customer

I came to this store due to the convenance of the location by my school. I was interested in opening up a line for business purposes with the promotion. The manager Sam g ... more

I will be researching the two people that hung up on me while trying to access my provider for an urgent situation. You will never be able to speak or treat another patie ... more

We hired Ajax Communications to come out and install some simple cable drops and they ended up being a huge let down. Here's what happened... We initially scheduled with ... more

I went to this service point to resolve numerous problems with my iPad, cell phone bill and transferring a number from another operator to AT&T, and I had never received ... more

Very disappointed! Went to purchase a phone & upgrade said $159. He said $300 because of taxes, a charger etc. Offended & insult to my intelligence. Unacceptable when I ... more

If you love outsourcing, layoffs and lowest possible pay, apply today!

Went into the store to have the woman working talk to the couple infront of me about her ex, her children, and smoking blunts for over an hour. By the time I was finally ... more

This AT&T has closed down I don't know why Google still has it as open and running. Don't waste your time making the trip.