Metro by T-Mobile

Why is there never a good working phone number listed that someone will actually answer for any of the metro pcs stores.
Apr 7th, 2024

I received amazing customer service from this one sales associate his name is Dorce this young man help me so much I was upset he keep his cool he walked me through everything I needed to do help me set up the phone and was so patient with me I didn't understand a lot of things I truly appreciate him amazing customer service
Apr 3rd, 2024

Shouts out to Keion he made sure the upgrade went smooth and I kept some bucks in my pocket and came out with a tablet great customer service
Mar 29th, 2024

This location is the best. Everyone here was extremely friendly and helpful. They ended up resolving all the issues I had, even though they were not responsible for the faulty product I was sold. I purchased a Samsung A15 from another store, which they ended up being very combative. And I couldn't get anything handled. I came to this location, and they helped me with all my issues.
Mar 4th, 2024

On February 8th I ordered phone online from MetroPCS. On February 9th. Didn't receive a shipped notification email. On the 10th I didn't receive a shipped notification email. I called Metro who said they can't look up anything because there is no tracking information on this order. The money for this order was put back into my account. The agent and I decided that since money was back in my account and there was no tracking information and no email saying it had been shipped, that I would not be getting the phone. On the 11th I ordered a SIM card with a bring your own device plan because I didn't get an email saying the phone was shipped and the money for the phone was put back into my bank account. So I ordered a new service with my own device and your SIM card. The phone order that I never received an email stating that it had been shipped, and that the Metro agent couldn't even find the order for, came Monday, February 12!!!!! Even though I couldn't get tracking info and neither could Metro!!!!!!!! I received an an email on the 13th stating that the phone had just shipped, (the day AFTER I received it ). BUT I received the phone on the 12th!!! And the money was taken back out of my bank account. Also the money for the new plan was taken out of my account. The SAME DAY I RECEIVED THE PHONE I RECEIVED A BILL FOR $48 DUE IMMEDIATELY AND THE PHONE WAS SUSPENDED FOR NON PAYMENT, WHEN I HAD JUST RECEIVED THE PHONE THAT DAY!!!!!!! I spent an hour on the phone yesterday talking to Zach who assured me everything would be taken care of that. He agreed that this was a messed up situation and that this shouldn't be happening. My phone was NOT unsuspended, the $65.75 order was NOT cancelled!!!!! As promised. I went to a store and the rep was rude and just gave me a phone number to call with a phone that DOESN'T HAVE SERVICE!!!!! He never offered any help. There was a smell of weed in the store. Finally, went to another store, got the phone unsuspended and the other line, (BYOD) was cancelled but when I asked about the $65.75, the rep told me I had to call Metro!!!!!!!!!!! WTH?!?!?! Am I not at a Metro store right now??!!! He slammed his hand down on the printer and said he didn't owe me anything and to "get out of his store"!!! While I appreciate Roger Reid's help, the store rep, I CERTAINLY DON'T APPRECIATE HIS BEHAVIOR when I asked about the $65.75 and where it went, Mr. Reid responded by saying "I don't know and I don't care! I don't owe you a thing! I should have never helped you in the first place!"!!!!! So, I paid $65.75 to Metro for NOTHING THAT EXISTS!!!!!!!!!!!!!! TOTALLY pissed at Metro, and will be searching for a new carrier if this is how they treat a NEW CUSTOMER!!!!! I feel like they just stole $65.75 from me and can't tell me what it was for!!!!!!!!!!!!!!!!!!!!!!
Feb 21st, 2024