Jacksonville, FL Cell Phone Store

Great place to go. The guys here took care of my screen replacement very quickly while I waited! Jordan and Anthony were great to work with. Would highly suggest anyone ... more

Deplorable customer service, rude and uninformed

I walked in after experiencing no end of frustration with the online service and Darius in less than 5 minutes managed to get everything sorted and squared away with my p ... more

Danial made me leave with a .27 phone payment even though I told him I didnt want a phone payment. Thanks for the help today Appreciate the good customer service.

Great honest and fast service every time.

Terrible store. Save yourself some grief and go elsewhere. Messed up my online order, offered no apology. Had to return the messed up item, no apology was offered. Poor c ... more

Always honest, good price, and clear on what needs to be done

Great customer service from Matthew. He made my day!

I have been suffering for a week with my new pixel 7 until I met Jayson Clark ! I have had the runaround with other Verizon reps and fix it stores and people that are no ... more

Awesome service and very professional. Everything from filing warranty claim to repair was easy, convenient, and fast!! Would definitely recommend!

Amaliya and Martin helped me extremely fast ! Only took about 15 minutes. A++

I want to thank Mike for a incredibly fast and painless SIM card change. We also enjoyed a moment about a show we both enjoy. Thanks keep being a great guy.

I have been a At&t customer for some time now! I want to thank Arie for her excellent customer service. She was very professional and made the experience amazing!

The salesperson was very nice and helpful. She did all that she could to fix my phone issue. She was very patient and did her best to help fix my phone.

Alondra y Yibelys han sido de mucha ayuda. Perfecto servicio, recomendado al 100%.

Trash store, its a retailer, wont be able to help you with anything other than selling you a phone. dont waste your time. I dont even know why they still exist.

Polite, personable, helpful.

Darius was amazingly helpful and very kind. I would recites location to anyone. Very professional!

They fixed my issue in about 2 minutes

Tried to do a warranty exchange with this store and the manager on duty (7:30 at night) wouldn't accept the exchange even though it was authorized by T-Mobile. He stayed ... more

Sonesh was extremely helpful w our new service and phones.thank you so much excellent service. 5 stars

Great ppl very helpful to me

My daughter was treated with so much disrespect while visiting this store. Seems that the company as a whole is trash. The workers are rude and ghetto.

Came in to check on the status of my phone shipment. For some reason money was taken out of my account before my phone shipped. Not supposed to happen like that. Nae got ... more

Edmond healed my sick android in no time. Another TMobile started the process also. Yet now my phone is not losing power as it was. Happy all the junk is gone.

Douglas did an amazing job with helping me get my new 15 Pro Max and change my phone plan over. Was having issues with my old bill and he sat with me for 2+ hours and 3 d ... more

Ghetto store and company. The district manager and men hired are creeps.

Excellent customer service!!! Joseph is knowledgeable, personable and accommodating. I highly recommend him.

I came in with a non working phone. I met Ivan and he made it work. He assisted in setting up my Face ID and I am grateful for him taking his time. I recommend Ivan to fa ... more

Tiffany is so great! If you go to this store ask for Tiffany! Shes so efficient and personable

Nestor and Angel was phenomenal. Great customer service, very helpful knowledgeable and patient. I definitely recommend this location

Absolutely the best service EVER!! I need a screen protector put on and they did it in less than 5 minutes at no charge! I will bring all my tech items to them!

Great repair service and customer service on point.

Wish they had more phone but overall it is a great location

Clay was great!

This place is awesome! had me in and out very quick and super friendly staff and manager.

Awesome service!!!! Will be returning because service was excellent!!

Wonderful experience, went looking for iphone 12 and their deals. very helpful and very knowledgeable. I worked with Mina, great customer service👍🏽

Everyone was courteous and friendly. Mission was accomplished pretty quickly and painlessly.

Some of the most undertrained staff I’ve ever run into. They were having to google how to do their jobs. Poor staff is clearly given no resources to be helpful.

I took a friend there.

Sorry, huge language barrier.

Not very personable or inviting

Depends on which store you are asking about. The one on Emerson Street was very rude and to me didn't know anything about what I was asking about. Now the one on Phillip ... more

I had a great experience, with a female employee who was so sweet and helped me with the whole process of changing my phone service over as well as making sure I understo ... more

AWESOME SERVICE. MR. Wasay the manager is the best. I will be coming back.

Considering canceling service

Had my assistant bring my new phone in because it wasn't connecting to 5G. Gave my assistant explicit details about the issue. The rep looked at the phone and saw it was ... more

Don’t pick up the phone

Misha gave us the wrong information and upgraded my wife's phone to s23 for no cost with trade in but then the store manager Dex told us we're not qualified (good thing w ... more