REI

Hi if you own shoes you should probably change them. Go try on some altras at RE. They got other great stuff too but wide toe boxes, zero drop heels and no upturned toe is SUPER important. Please go get better shoes. Also they have camping stuff. Thats pretty sweet. Dont skip the membership. My buddy worked for RE during the pandemic. They totally took care of him. So in summation, get better shoes, get outdoors, and support the coop baby!
Apr 2nd, 2024

This is the first time I've ever been to REI in my life, I was hopeful that the shoes I was looking for would probably be easiest found at REI. The lady who helped me in the shoe department was really helpful and helped me find exactly what I was looking for. I didn't get her name. She told me about the membership program, so I knew that I'd be asked about it when I got to the register. I believe it was Sean? that checked me out. When he asked me about the membership, I felt like he was kinda pushy about it, and even though I understood that there were benefits, I couldn't afford it. I may also not benefit from it because I wouldn't need to be there again for another year + when these shoes wear out. I'm probably not REI's ideal customer because I don't have a lot of money to spend on their expensive items, I just felt really uncomfortable that I couldn't just say no thank you to it and that I had to tell him that I ONLY had so much money to spend. I had to choke back my feelings and restrain from crying at the fact that I had to actually announce that "I only have this much money to spend." It was embarrassing. I found a second pair of shoes on clearance, and he suggested that if I didn't have any money, I only buy the clearance shoes. That was a huge judgemental slap in the face as if I was being told that all I could afford was clearance items. I had money. I had enough money to pay for the thing I came in for, not more. When I paid, the screen asked me what type of receipt I wanted, but before I could push "email," he had already closed the transaction and handed me a paper receipt. Now, if I lose the paper one, I have no way to return these shoes if I can't get my feet happy in them. Since I didn't get a membership, my phone number isn't attached to the purchase either. 5 stars for the shoe lady, 1 star for the register experience. 3 stars overall.
Apr 1st, 2024

Mar 29th, 2024

I walked into REI Lakewood today and was greeted with the best customer service I've ever experienced from the Bike department! David was knowledgeable, kind, and got me back in the bike lane with a bike that actually fit my height! I'm so grateful for David's experience and customer care! Thanks again!
Mar 28th, 2024

Mar 21st, 2024