San Juan Capistrano, CA Bank

One of the worst locations ever! I just want to be able to go in, make a payment and leave! For some reason every time something goes wrong and take forever to do one of ... more

Substandard bank - so much inferior than the Bank of the West were coming from or any other bank we ever dealt with. Lots of technical issues, poor customer service, long ... more

I've only had positive experiences at this bank / branch. Grace has always been super helpful, and I've worked with the new branch manager, Jimi, for years and he's aweso ... more

Simply the best in my experience. Thank you Sandy!

I've had a series of great experiences here. The building is clean and beautiful inside, the tellers are fast and courteous, and one of them (Rosa) walked me through a co ... more

amazing tellers and staff

Today i came in to add my name to my Dads account. The representative told me I needed to make an appointment because it would take an hour and they are closing soon so I ... more

Marie assisted me with opening an account. I personally had a great experience. She and everyone at this branch location was very helpful!

Hands down the BEST bank I ever had to deal with.  I always feel like part of the family , not a number.  So nice to have someone pick up a phone and know who you are.  I ... more

Great To Work With. He's Full of Knowledge and Very Helpful.

Been banking here since I was in middle school. Best customer service I have experienced anywhere, which means a lot as money can be stressful topic. They are always hel ... more

incompetent service, I was treated unkindly, zero professionalism, employees do not know the products and handling of the products they offer. avoid this point

Arifa is the worst banker

Worst bank ever, managers just looking at the line and not helping cashiers. I cant wait to stop banking there

After paying off a car with them and score credit of 800 they denied me for a car loan, and Im a doctor, disgrace

Really odd how understaffed they are. The concierge was very polite, Marcus, however theres a huge need for more bankers and overall availability for their clients to be ... more

horrible service! Lazy and unprofessional staff

Always great- compared to B of A on Alicia and Trabuco- it would be 10stars! Never a wait always great serviceI would highly recommend this Union Bank.

Banks are banks.Stopped by here to make a quick withdrawal.Easy to get in and out of.There's even a Tesla Station steps away if you need a quick charge.

Video rooms did not work. Was not able to use. The reception video worked but they could not assist with a transaction. There was one room with a person in it and it s ... more

Horrible service..went to cash check $3500 ..on feb..5ft 2024 10:45 am.dont have acc in this bank..they won't cash it to a construction worker dirty etc..this bank brach ... more

Business banking clients, don't walk away from US Bank... Run!!!! Their technology (website) is a huge waste of time. Other services they offer are bad, but their website ... more

I am reporting this company to the Better Business Bureau for not paying invoices.  We did work for them a year ago and we are still trying to get paid.  Plus the owner c ... more