Farmers & Merchants Bank

Been banking here since I was in middle school. Best customer service I have experienced anywhere, which means a lot as money can be stressful topic. They are always helpful and a phone call away vs my experience at credit unions where I cant ever get a real person. There fraud department is great too people at this branch will go to bat for you and do the heavy lifting. Aldo, Brianna, Jabron and Marcos are as good as it gets.
Mar 13th, 2024

I recently needed to open a new account. The F&M staff member who assisted me was very professional and helpful. I appreciate a local bank who cares about customers.
Dec 21st, 2023

Horrible Customer Service and disrespectful employees. Stay far away!
Oct 20th, 2023

Cashed a check and the teller made me feel like a criminal. Asked for my occupation and called the person who wrote the check. It was only for $2,000 but she made it very awkward.
Dec 5th, 2022

I had to go this branch to sign a joint check that was written to a services business and myself by my insurance company. I showed up with my CA DL that had the name and address as was printed on the check. The teller asked for a ID from the services business representative and myself. She had both of us sign it in her presence and noticed that she wrote down more detail from my DL, including name, address, expiration and issue dates, than I knew was there. Then she asked me for my finger print on the check! I have been banking for many many years and have been in many banks in US as well as in the EU, but I have never even heard they need a finger print in addition to proper ID to deposit a check. I can see providing a finger print for such thing as a passport application or will but never to deposit a check. I was surprised and very irritated with what I saw here. I could not help but come away with the idea that the color of my skin had something do with it as the other party did not need to provide a finger print. The service at this bank is totally unacceptable. I do not bank at a Famers and & Merchant Bank; I have been a credit union client for the last 28 years and visiting this F&M Bank branch provided a reminder why I should stick with my credit union!
Dec 15th, 2023