U.S. Bank Branch

Apr 1st, 2023

Business banking clients, don't walk away from US Bank... Run!!!! Their technology (website) is a huge waste of time. Other services they offer are bad, but their website is the worst. I've been able to write 3 bad reviews online while waiting for their site to load. And, don't get me started on making a Zelle payment from their site. Unbelievable. RUN!!!!
Oct 7th, 2022

If I could give this place zero stars I would. The people that work here and rude and rush people out. Worst bank Ive ever been to - theres always a problem.
Jul 12th, 2022

If you are a small business owner do not walk away from US Bank... RUN! While the people are nice, there service is terrible. Everything is cumbersome and drawn out. I probably spend three to four hours a week on the phone with their customer service to fix their issues (which, of course, become my issues). They seem not to care about my time in the least bit. Run... You've been warned.
Jun 28th, 2022

US Bank... proudly delivering 1980s type of customer service... I have never had such consistently poor service from such a large national brand... well, at least not since the 1980s. The employees appear to be trying, but it feels like their back office operational processes are broken, and it feels like their operational systems are disjoint from branch operations. On three separate occasions I have gone into the branch to complete required forms upon the bank's request... and on three separate occasions, they have contacted me weeks/months later to inform me that a required form was not completed. Further, when they've contacted me, they leave cryptic messages that are unhelpful. When I return their call, their offshore call center staff is unhelpful. Perhaps their consumer lending & banking practices are better, but their business/nonprofit banking processes are a train wreck.
Mar 8th, 2022