Hertz Car Rental - Pasadena - East Colorado Blvd HLE

Travel WtMaya _{on Google}

Mar 31st, 2024

It was smooth transaction and Anthony made it easy. He was great and professional. And the return car was fast too.

Richard Yang _{on Google}

Mar 28th, 2024

I made an appointment for 6 PM and when I got there, they said they werent taking any walk-ins. I told him I made an appointment for 6 pm. The guy who responded was apparently the manager and he was cleaning a car who asked sarcastically, what time do we close though? I asked why would they even accept appointments on their website after hours and he just replied we close at 5 without even looking at me. The rest of the staff there was not helpful at all. They seemed all in a hurry to go home. Whoever is running operations needs to figure this out. I went by the next morning to get my scheduled rental and I had the same attitude from the same staff. Never come to this location. All lazy and incompetent. Not helpful and theyre all there just to be there. They dont care.

L S _{on Google}

Mar 10th, 2024

Reasonable staff. Picking up the car took longer than I expect, but overall I had a positive experience.

ming lu _{on Google}

Mar 8th, 2024

I booked a car last week and came back to return it today, and booked a new electric car two days in advance. But the very rude and unprofessional staff said that there were not enough vehicles to meet my reservation because I had already rented a car last week, so I could not replace it. But the problem is that today I came to return the car first, and then rent another car,these are two completely independent things, again,I made the reservation in advance. The most important thing is that there was a car I wanted to rent in this store at that time, but the staff just didn't do anything . It can be said that the staff have been passing the buck throughout the communication process, without any help and with a very bad attitude, such staff do not meet Herz's service standards at all,they should be shame on themselves . Because I had returned the car but did not get a new car , so I had to spend extra money to take a ride home.Hope Herz can strengthen the training and management of its employees.

Veronique Dong _{on Google}

Mar 8th, 2024

Every process is super slow, if you have plenty of time you can try this place