Budget Car Rental

Andrew Wright _{on Google}

Apr 8th, 2024

First car we were given was disgustingly dirty inside.
I was charged an additional $348.57 after being told the drop of location change fee would be about $40-$50. Total ended up at $636.07 for a 5 day rental.

Crystal Norville _{on Google}

Apr 8th, 2024

Very slow, and extremely disorganized!! They assigned me to a car and it turned out to be the wrong car, so I had to wait another hour line to fix their mistake. Absolutely terrible service. I will never rent here again.

Dryw Freed _{on Google}

Apr 8th, 2024

If I could give less than one star, I would. I'm sure Budget is fine if everything goes perfectly with your rental, but there is absolutely no way to contact someone at the Palm Beach Airport location other than physically going there yourself. It's hard enough to get to an actual person at the customer service number, but it doesn't actually help anyway because no one at that number can get in contact with the Palm Beach Airport desk either. The worst rental car experience I can remember having.
Edited to add: This is just a joke of an organization. After leaving my review, I was asked to email Budget. Unfortunately, that was just so I could get the exact (verbatim) canned email I'd already gotten about how I could always go back to the airport or submit a lost and found report. The first is not possible and I'd already done the second. Apparently there are no actual people working at Budget who can address my actual question. I give up.

Peter Cloutier _{on Google}

Apr 7th, 2024

Recently rented at West Palm Beach airport (PBI). Very pleasant check-in at the Budget desk in the terminal on arrival. Easy pick-up at the off-site location.
Great car except discovered next day that the air-conditioning appeared to not work. Returned the car to Budget at the airport. My issue was handled by a woman who turned out to be the manageress, Jianna. She was magnificent in every respect: immediately understood the issue, no argument, quickly offered me a choice of cars, comped me the gas on the first car since I had to waste the gas on a round-trip to return the car, and demo'd the new car's functions herself all while calmly and quickly handling questions from her colleagues. What a great manageress!
Return of the car handled in seconds by a pleasant fellow without any issues.
Great experience! I'll do my best to rent from Budget henceforth.

Susan BeucIer _{on Google}

Apr 6th, 2024

We rented for a week while our car is being repaired with no issues. This time, my husband rented to travel. We pre payed and really regretted it. After asking for a different vehicle because he did not feel comfortable with the first, we were given a suv with a very loud muffler. Again, we asked for a different one. We were given a small beat-up looking suv. At this point, we went in and canceled. The employee simply wrote void on the receipt, but upon calling customer service 2 days later, we found out it was never processed, our refund that is. Also, they almost turned us away after we had pre payed for not having a second PICTURE id. Terrible experience. Gi to Hertz, it hurts less. (^-^)