Verizon

My wife and I upgraded phones and she added me to her plan 3ish years ago, and when we went we left being told our plan would be one price only to find out the employee had either lied or misunderstood the trade in policy telling us we would both be able to upgrade and keep our bill at a specific price. Instead we get our first bill only to find out the promotion didnt apply to her phone trade in because she was an existing customer (they never even bothered to bring this up just skirted right past it like it didnt matter), AFTER we called them on it they moved some things around and magically our bill drops 20+ dollars. Now Fast forward to today. On the 27th we upgraded our phones at a Lexington Verizon Victra location, we were told to bring our phones to ANY Verizon location and trade them in. We again come to wards road and the first thing we are told is oh well you can only get half the trade in value he offered you for those because you arent changing plans again forcing you to buy a more expensive plan with less things to get a cheaper rate on the phone. He then tells us we got our rates from a Verizon victra store and that the price we were told by Verizon victra couldnt and wouldnt be honored by them. He also told us our bill was going to go up $50+ dollars a month with this new set up unless he adjusted our plan so we could save money. Even though we were told by Verizon Victra our bill would only go up $20 due to the trade in phone payoff financing, now suddenly our bill is going to go up $50. We leave and go to Verizon Victra on Timberlake to speak with them and were told what we got was legit with a guarantee from the manager. Wards road tells you and assures you something will be one price, then when it isnt they stiff arm you into dealing with it. Or apparently if you get a deal somewhere else and try to work with them wont even honor an authorized dealer that sells VERIZON PRODUCTS AND PLANS. And many other reviews on here show the exact same behavior. I have a bad taste in my mouth with Verizon in total after all this, but I assure one thing, wards road certainly wont have my business anymore. Verizon Victra at Timberlake will have any and all business I have, and will be the only store I recommend at least they shoot me straight.
Apr 7th, 2024

Dont use the locker I order a device on a Friday And received messages on Saturday and Sunday to pick up my device anytime 24/7 from the locker I go to pick up my new device and the locker had no device inside. When I try to call location no number direct to store Now Im out a camera I needed fir vacation If they cant stock the locker as advertised, I should NOT get email/text saying to come pickup. If Im charged to cancel the order I will be moving my 7 lines of service to another provider
Mar 27th, 2024

Mar 26th, 2024

Terrible experienced workers wouldnt recommend going here at all ! We went 2 days in a row and the first day we were advised incorrectly and then we went the next day we had to bring the phones back to upgrade to more storage because they advised us incorrectly and didnt explain the GB to us we only had so much storage left and the only way to have more iPhone storage is to buy another new phone ! So we had to do just that which cost more ! Putting things on ur iCloud Drive doesnt always resolve the solution ! And my husbands phone they couldnt receive last update and my son had retrieve that for my husband ! Terrible experience awkward situation between the employees and the manager !!
Mar 24th, 2024

Horrible! Unknowledgeable. Unhelpful.
Feb 23rd, 2024