Verizon

Worst company. Zero service. Rip off, unethical, over priced. Use another service at all costs
Mar 14th, 2024

DO NOT GO TO VERIZON BALLSTON They do not know anything about their job and they are extremely rude. I recommend 3518 King St. or Fashion Centre Mall.
Mar 8th, 2024

Verizon has some of the worst customer service I have ever experienced. Their call centers might actually be the most useless call center I have ever dealt with. Absolute incompetence and insane wait hold times and they still cant tell me where I can exchange my router. Useless, if you have any other option GO SOMEWHERE ELSE.
Feb 28th, 2024

cant drop off equipment here. Would be helpful if they could add an actual phone number to call the store directly online vs the mega call center.
Feb 13th, 2024

My recent visit to the Verizon store in Clarendon was, regrettably, a disappointing ordeal that left me feeling overlooked and undervalued. The incident began when my phone unexpectedly lost signal, leading me to seek assistance at the Verizon store. Upon my arrival, I was greeted by a woman with black hair and glasses. Although she briefly examined my SIM card, her solution was simply to direct me to use the store's landline to contact Verizon's customer service, without offering any further support on her part. As I navigated through the customer service call, a conversation that stretched over an hour, I was notably left without a chair, standing in discomfort and growing increasingly thirsty. Throughout this time, the store representative showed no inclination to attend to my needs or comfort, a stark reflection of a broader indifference that marred my experience. Adding to my frustration was the customer service's lack of professionalism and acuity. Especially given the absence of any meaningful assistance or information regarding my SIM card from Verizon's side. In a moment of resignation, I ended the call and left the Verizon store to seek help elsewhere, pondering the likelihood of being subjected to further lengthy waits had I chosen to persist. This experience starkly highlighted a significant lapse in customer care and respect, casting a shadow over my perception of Verizon. It is my earnest hope that this feedback prompts a serious reevaluation of customer service protocols and attitudes, ensuring that future customers are met with the consideration and support they rightfully deserve.
Feb 22nd, 2024