AT&T Store
-
7600 Kingston Pike
, Ste 1170-A
Knoxville, Tennessee 37919 - (865) 409-4283
Chamber Rating
-
David Arnopole
They were very friendly but added insurance and fees to my phone I did not agree to. Thankfully online customer service helped to fix everything but be wary of what you agree to in-store.
Dec 9th, 2021 -
Kelly Buckner
Riad was very busy when we went in and he was helping as many as he could at one time. The young man did a great job at multi tasking and helping everyone he could. Kudos to his patience and knowledge!
Aug 16th, 2021 -
Debasish Saha
Aug 11th, 2021 -
Kayty Fitzpatrick
Great customer service from Marcus! Awesome store
Apr 26th, 2021 -
Earl Carr
Don't use AT&T unless you have no other choice and be super careful with them because AT&T will try to do sneaky things to get your money. Customer service is a terrible nightmare, so you practically have to take them to court when they are in the wrong. In November we bought two phones including AT&T service for a great price via Target. We found out at the AT&T store that we couldn't get the price that Target offered us. So, we told them that we don't want the phones or the service. I thought that they said that they cancelled the service right then. They said if we return the phones within the two week period, we shouldn't be charged anything. So, we returned the phones within the two week period. We had never ever even used the phones for 1 second. AT&T is still trying to charge us for service and the two phones! We've called four times, sent a complained online on their website, and sent them a registered letter and they still try to bill us. Even though, the times we spoke with AT&T on the phone, they agreed with us that we owe no money, AT&T made the mistake, and that all charges would be reversed. We went to the AT&T store where we bought them, and they said that they would not help us and we had to deal directly with AT&T billing. But, we keep receiving bills for two phones we don't even own and service that we've never used. January's bill was $565!!! We told our bank to not allow AT&T to take any money out of our account, but AT&T snuk around us and took it directly out of my debit card without our permission. We called our bank's dispute department and they said that they will request the money back from AT&T. Now, AT&T has sent us a letter that we're late on our payments and that will effect our credit score.
Apr 28th, 2021
About
AT&T Store
Stay connected with AT&T in Knoxville. We offer phones, tablets, smartwatches, and connected devices from all of your favorite brands. We also offer wireless data plans in Knoxville for every need. Enjoy the flexibility of an Knoxville prepaid phone plan—with no annual contract and no credit check. Get unlimited text and data with AT&T UNLIMITED ELITE, which includes HBO Max. Get nationwide AT&T 5G service, which comes with all of our unlimited data plans for no extra cost.With all of the time many of us spend online, we expect a lot from our Knoxville internet service. That's why you need fast, reliable internet from AT&T. With AT&T Internet in Knoxville, you'll enjoy 99% reliability and strong Wi-Fi connectivity throughout your entire home.
Contact Info
- (865) 409-4283
Products
- Cell Phones
- Tablets
- Accessories
- cellphones
- wireless phones
- internet
- TV service
- smartphones
- prepaid phones
- Wireless Plans
- Wearables
- Small Business Solutions
- Internet Services
- Prepaid Devices
Services
- Wireless Bill Payments
- Equipment Trade-in & Recycling Program
- Small Business Solutions
- Beats by Dre
- Bose
- Headphones
- Tablets and Accessories
- Free Consulting on Devices
- Prepaid - GoPhone Refill
- iPhone Repair
- Screen Repair
Brands
- AT&T
- Apple
- DIRECTV
- Kyocera
- LG
- Motorola
- Samsung
- Sonim
- Beats
- BlackBerry
Questions & Answers
Q What is the phone number for AT&T Store?
A The phone number for AT&T Store is: (865) 409-4283.
Q Where is AT&T Store located?
A AT&T Store is located at 7600 Kingston Pike, Ste 1170-A, Knoxville, Tennessee 37919
Q What is the internet address for AT&T Store?
A The website (URL) for AT&T Store is: https://attvip.com/?utm_source=gmblistpilot
Q How big is AT&T Store?
A AT&T Store employs approximately 20+ people.
Q How is AT&T Store rated?
A AT&T Store has a 4.4 Star Rating from 116 reviewers.
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Ratings and Reviews
AT&T Store
Overall Rating
Overall Rating
( 116 Reviews )David Arnopole on Google
They were very friendly but added insurance and fees to my phone I did not agree to. Thankfully online customer service helped to fix everything but be wary of what you agree to in-store.
Kelly Buckner on Google
Riad was very busy when we went in and he was helping as many as he could at one time. The young man did a great job at multi tasking and helping everyone he could. Kudos to his patience and knowledge!
Debasish Saha on Google
Kayty Fitzpatrick on Google
Great customer service from Marcus! Awesome store
Earl Carr on Google
Don't use AT&T unless you have no other choice and be super careful with them because AT&T will try to do sneaky things to get your money. Customer service is a terrible nightmare, so you practically have to take them to court when they are in the wrong.
In November we bought two phones including AT&T service for a great price via Target. We found out at the AT&T store that we couldn't get the price that Target offered us. So, we told them that we don't want the phones or the service. I thought that they said that they cancelled the service right then. They said if we return the phones within the two week period, we shouldn't be charged anything. So, we returned the phones within the two week period. We had never ever even used the phones for 1 second.
AT&T is still trying to charge us for service and the two phones! We've called four times, sent a complained online on their website, and sent them a registered letter and they still try to bill us. Even though, the times we spoke with AT&T on the phone, they agreed with us that we owe no money, AT&T made the mistake, and that all charges would be reversed. We went to the AT&T store where we bought them, and they said that they would not help us and we had to deal directly with AT&T billing.
But, we keep receiving bills for two phones we don't even own and service that we've never used. January's bill was $565!!! We told our bank to not allow AT&T to take any money out of our account, but AT&T snuk around us and took it directly out of my debit card without our permission. We called our bank's dispute department and they said that they will request the money back from AT&T. Now, AT&T has sent us a letter that we're late on our payments and that will effect our credit score.
Overall Rating
Overall Rating
( 116 Reviews )Write a Review
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