Budget Car Rental

During the Daytona 500, impossible to find a car, they found us a Mustamg Mach-E. Very cool!
Mar 23rd, 2024

If I could give -100000 stars I would. Leslie the manager is condescending, arrogant, racist and beyond rude. I prepaid for a rental car. I went to pick up said rental. My cousin took me on her lunch break. Leslie lied to me and told me that it would be an $800 hold and he would need to do a credit check. I have rented with budget before and never had to do that before. He pointed at a random sign and told me to read it. Sign said nothing about a credit check or an $800 hold. So I went out to my cousins car and called customer service and they told me as long as I used a major credit card it would only be a $200 hold. I went back into Leslie and explained to him that I had customer service on the phone and that he was wrong. He was mad that I didnt just let him scam me and his demeanor got even worse. I told him I had a major credit card to use. He looked at me and very condescendingly said yea but it has to have your name on it I said of course it does! He pointed his finger in my face about 3 inches from my face and told me he was not renting me a car and that I needed to leave because Im rude. He told my cousin that I needed trained like a dog. I was on the phone with customer service for over an hour and a half and he still refused to give me the rental that I had already paid for!! He treated people of color completely different than he treated me. I was on the phone with customer service still when the other customer of color even agreed that Leslie treated my cousin and I differently than he treated her. Im not sure what his problem was with me other than the color of my skin. I have spoken to many budget managers and sent over voice recordings that we got. They are trying to make this right. I ended up having to drive my cousins car to Raleigh and then she has to drive and her her car when she got off work. I was supposed to pick my rental up at 12 noon and didnt end up heading home until almost 4pm! Absolute terrible customer service. As long as Leslie works here I will never deal with them again. He should not be working in customer service.
Dec 1st, 2023

My first car died in the middle of driving it down the road in a state Im not from. Second car ended up getting a flat tire when we called roadside assistance they told us to go to an airport to get a new car when we got there with the tow truck- and two kids- they told us they didnt have a car it wasnt their problem and to call roadside back so they could figure it out. When we did finally get a car it smelled like marijuana and had stains all over from the previous driver.
Aug 31st, 2023

Josh was excellent - he helped me quickly, professionally, and thoroughly answered my questions (this was my first time renting a car). Will be back if I need a rental in Greenville!
Jul 28th, 2023

Great friendly service with reservation ready for me on a busy no car day.
Jul 20th, 2023