Budget Car Rental

Piotr Zawadzki _{on Google}

Feb 22nd, 2022

I was quite worried after reading all those reviews, but my rental was great and I can do nothing but recommend this place. I made a booking through Rentalcars app. The car was ready and clean inside. We had no issues with it. Everything worked just fine. The company agent was very helpful and answered all my questions. There were no hidden costs and my hold was cleared the day I gave back the car. So have no fear, this company branch is legit. Thanks :)

Aline Rangel _{on Google}

Aug 1st, 2021

For many years I use budget car rental best price always.

J L _{on Google}

Nov 17th, 2020

Best customer service hands down, very polite and knowledgeable on any questions you might have! These ladies are awesome!

barbara brown _{on Google}

Mar 5th, 2022

Be prepared for total incompetence if using
credit card to hold reservation, then trying to switch to another card to pay for the actual rental. Desk clerk was very nice but said we had to call main number to change payment method. We were on phone with various reps for 45 min & no one understood what we wanted to do. One woman didn't speak or understand English well & when we ask for a supervisor we were told the wait would be 30 min. to speak to someone.
We hung up & called again. Next rep said he would cancel reservation & start over but that there were no cars available in Worcester and we were in Marlboro! Tried to explain we had a confirmed reservation in Marlboro & the car was waiting in the lot. He didn't get it! Wanting to pay for the rental with a different card seemed to be beyond their grasp. We like Budget generally but don't even think of trying to change a payment method. Not one person we spoke to used English as their primary language & that may have contributed to the problem. Very frustrating experience.

Mykhailo Odyniuk _{on Google}

Oct 23rd, 2021

Booked a car for rent for one month two weeks before start rental date but got refused because I only have a debit card and no credit card.
At the same time, nowhere is the requirement to pay exclusively by credit card specified. You sent me exactly 10 letters by e-mail so that I would not forget to pick up the rented car but did not mention anywhere that payment is only by credit card.
I mentioned that I rented a car with a debit card from other companies such as Enterprise and it was always successful and did not cause any questions.
I offered to pay the rent immediately in full including the security deposit but was refused the lease without any explanation.
It looks like your company is discriminating against those who don't have a credit card.
Terrible service. I do not recommend.
Good luck.